The ideal candidate for this position:
•Has experience working in customer service and/or the food service industry
•Must work weekends, can work a flexible schedule
•Has a reputation for giving great service to guests and coworkers
•Is enthusiastic about sharing our exceptional service standards with our guests
•Can maintain a pleasant smile and demeanor throughout the shift
•Can handle multiple tasks at one time, is efficient and moves with the proper urgency required by the business
•Is self motivated, especially under pressure
•Communicates Aloha in person and over the phone
•Has good problem solving skills
•Is able to pass and practice the TiPS training course
Performance Expectations:
•Makes eye contact and greets guests with authentic enthusiasm each time they are in contact with a guest
•Treats customers and co-workers with courtesy and respect
•Can lift and carry up to 50 pounds
•Can communicate effectively to both customers and co-workers during busy periods
•Clears and cleans tables in an orderly, quiet and efficient fashion that meets our standard within 2 minutes as a consistent standard
•Restocks supplies and dishes throughout the shift
•Communicates to supervisors when help is needed to maintain customer service
•Is knowledgeable of the menu and able to answer guests questions
•Helps hostess seat guests as needed
•Helps food runner deliver food as needed
•Helps servers deliver beverages when available
•Positively responds to requests for assistance from co-workers and guests
•Takes initiative to help in any area of the restaurant when slow