The ideal candidate for this position:
• Has experience working in customer service and/or the food service industry
• Can work a flexible schedule including:
o Day Shifts
o Evening Shifts
o Weekend Shifts
o Holiday Shifts
• Has a reputation for giving great service to guests and coworkers
• Is enthusiastic about sharing our exceptional service standards with our guests
• Can maintain a pleasant smile and demeanor throughout the shift
• Can handle multiple tasks at one time
• Is self motivated, especially under pressure
• Communicates Aloha in person and over the phone
• Has good problem solving skills
• Is able to pass and practice the Maui County Department of Liquor Test
• Is able to pass and practice the TiPS training course

Performance Expectations:
• Makes eye contact and greets guests with authentic enthusiasm
• Treats customers and co-workers with courtesy and respect
• Answers the phone with a smile and takes to-go orders
• Maintains flow of seating to allow co-workers to effectively serve guests
• Coordinates seating for Reservations and large parties
• Communicates to supervisors when help is needed to maintain customer service
• Is knowledgeable and able to answer guests questions
• Maintains a waitlist and informs guests of their status in line
• Helps servers bus tables as needed, when able
• Is knowledgeable of the menu and able to answer guests questions
• Informs guests of daily specials while in line or seating the guests
• Positively responds to requests for assistance from co-workers and guests
• Remains within viewing of the door throughout shift
• Takes initiative to help in any area of the restaurant when able

Additional Tasks:
• Daily Tasks will include (but not limited to):
o Setting the dining room for service - lights, music, retail, menus, door, etc.
o Answer phones & Check Voicemail
o Greet guests
o Seat guests - assign seating using digital reservation system
o Place reservations for guests using digital reservation system
o Assist guests with all requests (seek the right person to assist if need be)
o Assist staff with all requests (that don't interfere with job duties)
o Plan for reservations
o Monitor flow of guests - kitchen and staffing considerations
o Maintain equal cover distribution
o Place take-out orders