The ideal candidate for this position:

• Has experience working in customer service and/or the food service industry
• Can work a flexible schedule including:

• - Day Shifts
• - Evening Shifts
• - Weekend Shifts
• - Holiday Shifts

• Has a reputation for giving great service to guests and coworkers
• Is enthusiastic about sharing our exceptional service standards with our guests
• Can maintain a pleasant smile and demeanor throughout the shift
• Can handle multiple tasks at one time
• Is self motivated, especially under pressure
• Communicates Aloha in person and over the phone
• Has good problem solving skills
• Is able to pass and practice the Maui County Department of Liquor Test
• Is able to pass and practice the TiPS training course

Performance Expectations:

• Makes eye contact and greets guests with authentic enthusiasm
• Treats customers and co-workers with courtesy and respect
• Communicates to supervisors when help is needed to maintain customer service
• Is knowledgeable and able to answer guests questions
• Helps servers bus tables as needed, when able
• Is knowledgeable of the menu and able to answer guests questions
• Informs guests of daily specials while in line or seating the guests
• Positively responds to requests for assistance from co-workers and guests
• Remains within viewing of the door throughout shift
• Takes initiative to help in any area of the restaurant when able

Additional Tasks:

• Daily Tasks will include (but not limited to):

• Setting the dining room for service - lights, music, retail, menus, door, etc.
• Greet guests
• Seat guests - assign seating using digital reservation system
• Place reservations for guests using digital reservation system
• Assist guests with all requests (seek the right person to assist if need be)
• Assist staff with all requests (that don't interfere with job duties)

• Assisting host 1
• Setting Tables with napkins, plates and chopsticks before tables are sat
• Assist Checking out Take-out patrons
• Updating the floor plan in reservation system: dessert, check dropped, finished