Description

The Cheba Hut Assistant General Manager role has been split into two AGM opportunities. One AGM will assist in the product operations and one AGM will assist in the people operations. Each AGM will be responsible for assisting the General Manager in each of the four operational areas of responsibility including: People, Product, Bar, and Marketing. Each AGM will have ownership of some or all of the areas of responsibility depending on the needs of the GM and the business. Each AGM will spend up 6 months in each AGM role: Product AGM and People AGM.

The Assistant General Manager will report to the General Manager, District Manager, and Ownership group. They will be responsible for upholding expectations of the crew and product, while curating a motivating work environment and positive customer experience.

Being a CheBA Hut AGM has its perks: Employer paid portion of health, dental and vision premiums, perks-at-work, quarterly free limited edition schwag, free shift meal and even a free shifty (bar drink for those homies over 21 years of age), and bi-annual homie celebrations. Not tom mention, homies have growth opportunities and get to participate in all the yearly events like "Smoke out Injustice", "420", and "Back-to-school".

Supervisory Responsibilities:

The AGM's will supervise the crew, trainers, bartenders, shift leaders, and bar manager.

Duties and Responsibilities:

• Create and maintain a positive and motivating work environment
• Meet product metrics and uphold food safety and product quality standards
• Oversee bar management and metrics
• Assist in the curation of shop culture and market awareness through marketing

Create and Maintain a Positive and Motivating Work Environment

• Execute a high level of communication skills in both positive and negative situations.
• The AGM's must always have a “set up for success” mindset.
• Responsible for the life cycle of the employee:
• Hiring
• Training
• Scheduling
• Progressive Disciplinary Action
• Terminations
• Position Changes
• Maintain and meet SPMH and Labor metrics.
• Lead, motivate, and support the team through coaching, recognition, and accountability.

Meet Product Metrics and Uphold Food Safety and Product Quality Standards

• Accurately forecast food sales to set ordering, prep, and stocking PARS.
• Ensure that food orders are placed and received correctly. Able to communicate with Sysco to solve any product issues.
• Create and maintain storage and organization expectations.
• Complete all product related admin tasks (invoices and inventory) in a timely manner to set Monday financials up for success for the GM.

Oversee Bar Management and Metrics

• Understand bar terminology and how to apply this knowledge to day-to-day operations.
• Understand and uphold all local and national alcohol laws and compliance.
• Oversee and provide feedback on bar invoices, pricing, and shop specific promos.
• Support the planning and execution of shop bar events.
• Oversee the bar “people” practices:
• Bar meetings
• Staffing and Scheduling
• Progressive disciplinary action
• Terminations

Assist In the Curation of Shop Culture and Market Awareness Through Marketing

• Ensure that marketing (social media, reviews, product drops, and events) expectations and metrics are met based on the Market Lead Program outline.
• Support and maintain positive relationships with current and new partners.
• Verify that all HQ required promos are marketed, trained, and executed.
• Assist in the event planning process and ensure that they are brand aligned with the intent to grow sales and curate unique shop culture.

Requirements

PRODUCT AGM

• INVENTORY (FOOD / BAR / EQUIPMENT)
• ORDERING (FOOD / BAR)
• ORGANIZATION OF STORE (MANAGER DESK, WALK INS, CARTS, BAR AREA, STORAGE, LINE, KITCHEN, ETC)
• WEEKLY FINANCIAL REPORT DATA PULL
• MONTHLY BAR MEETING WITH BEVERAGE MANAGER
• MONTHLY PAR ADJUSTMENTS (FOOD / BAR)
• 1 – 2 BARTENDING SHIFTS PER WEEK (NO BARBACK)
• 1 – 2 MANAGER SHIFTS PER WEEK
• 1 – 2 SUPPORT SHIFTS PER WEEK
• TRAINING OF ALL BARTENDERS
• MONTHLY R&M WALK THROUGH WITH FACILITY MANAGER AND EXECUTION OF R&M FOLLOW UP ITEMS
• CLEANING CHECKLIST OVERSIGHT AND EXECUTION
• SHOP CLEANLINESS OVERSIGHT AND EXECUTION

PEOPLE AGM

• REGULAR IN-STORE MARKETING EVENTS OVERSIGHT AND EXECUTION
• STORE SCHEDULE
• EXECUTION AND FOLLOW UP OF ALL IN-STORE PROMOS
• EXECUTION AND FOLLOW UP OF ALL IN-STORE SIGNAGE
• REVIEW MYSTERY SHOPS AND TACKLE ANY ISSUES WITH TEAM MEMBERS
• PEOPLE PIPELINE EXECUTION
• TRAINING OF ALL SHIFT LEADS AND TRAINING LEADS
• OFFICE SUPPLY INVENTORY AND ORDER
• INTEGRA INVENTORY AND ORDER
• ASSIST GM WITH INTERVIEWS AND NEW HIRE ORIENTATION
• MONTHLY MARKETING MEETING WITH MARKETING MANAGER
• EXECUTION OF CREW NUGS
• ORGANIZATION OF WRITE UPS / LICENSES AND PERMITS
• MANAGER LOG REVIEW FOLLOW UP WITH ANY ISSUES
• 1 – 2 MANAGER SHIFTS PER WEEK
• 1 – 2 SUPPORT SHIFTS PER WEEK

Additional Responsibilities:

• Think “shop first” / customer first
• Demonstrate integrity
• Demonstrate self-direction
• Demonstrate “heads-up” leadership. Keep your head on a swivel and be aware.
• Food and Alcohol Service Safety certifications (ServeSafe, T.I.P.S)
• Willingness to solve complicated problems and see projects through to completion
• Analytical skills to study problems and records and identify solutions
• Team-oriented attitude
• Ability to manage time and effectively prioritize numerous projects at one time
• Strong interpersonal skills to develop and maintain crew relationships and influence behavior
• Training complete for all positions: crew, trainer, bartender, and shift leader

Working Conditions:

• Ability to lift 47lbs
• Stamina to work a 10-hour shift
• Ability to work under mentally and physically stressful situations
• Ability to work in team environment with high levels of collaboration
• Must be comfortable with marijuana themed culture