Reports to: Property Manager

Summary

The Guest Services Representative play an integral role in the success of our team, our community and creating a place our residents are proud to call home. You will be responsible for providing unparalleled service to our residents. 

The Guest Services Representative is fun, energetic and service orientated individual. You must have a passion and take pride in delivering amazing service, able to paint a picture for our prospective guests of their upcoming stay, which will infuse them with excitement and anticipation to finally arrive at your Community. 

Essential Job Functions, Duties, and Responsibilities

• Ensure that each suite is prepared for each guests arrival
• Take personal responsibility for on-going guest needs with a sincere desire to serve
• Deliver marketing and sales goals by being an amazing closer
• Be aware of local attractions and restaurants, and make recommendations to guests
• Handle incoming telephone calls and other guest communication 
• Accurately communicate with other shifts regarding issues arising from day-to-day operations in a timely manner
• Greet guests in a friendly manner and follow check in, check out procedures
• Take payments and post accurately to guest accounts
• Follow set policies regarding all monetary/credit card handling
• Interact positively with residents to maintain high levels of resident satisfaction
• Demonstrate strong professionalism and integrity as a representative of the community
• Contribute to cleanliness and curb appeal of the community
• Comply with all industry Fair Housing rules and regulations 
• Operate within OSHA (Occupational Safety and Health Act) standards and company safety policies at all times
• Other duties as assigned by Property Manager

Required Skills and Qualifications

• Capable of performing the essential functions of the job, with or without reasonable accommodations
• Ability to understand and communicate written and verbal directions
• Regular attendance, reliability and punctuality is necessary to meet the needs of applicants, new and current residents, guests and outside vendors during regularly scheduled hours
• Ability to work nights and weekends, upon request
• Must be able to work overtime as needed
• Required to work on an on-call basis
• Outstanding customer services skills
• Well organized with excellent attention to detail
• Aptitude to work independently with excellent time management skills

Education and Experience

• High School Diploma or GED Equivalent
• Proficiency in Microsoft Office Suite required
• Experience with Streamline CRM is preferred
• Previous property manager or hospitality experience preferred
• Fluent in English, verbal and written 

Tools

Tools and equipment listed are representative of those typically used; other tools and equipment may be used as needed. Use of cleaning products and equipment such as vacuum cleaners, brooms and mops are required. 

Supervisory Responsibility

This position does not have any supervisory responsibilities. 

Physical Demands

While performing the duties of this job, the employee is regularly required to sit; stoop; kneel; climb stairs; crawl; lift, push or pull objects (up to 50 pounds); talk; and/or hear. The employee is frequently required to walk; stand; use hands, handle, or feel; and reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. Must have the ability to read, write, and communicate with internal and external customers.