The Patient Services Representative is responsible for welcoming visitors, checking patients in and out for their appointments, answering incoming calls, and scheduling future appointments. They will perform administrative duties necessary to ensure the orthodontic practice is running smoothly. Duties & Responsibilities: Greeting and welcoming patients to the practice. Address patients’ questions and concerns with care Scheduling, rescheduling, confirming, or canceling appointments as needed Follow up on no shows/cancellation of appointments Assist patients to fill out information forms Updating patient records in practice management software and documenting recent treatments and proceduresVerifying methods of payment and collecting payments as neededPerforming general office duties as needed Organize and maintain patient waiting areas as well as front-desk areas Other duties as assigned Required Skills/Abilities: Working knowledge of general administrative practicesGood telephone etiquetteExceptional organizational skillsImpeccable Customer Service Education and Experience: High school diploma or GEDCertification in office administration, medical administration, or related fields is advantageousExperience working in a dental or medical office preferred Sound knowledge of dental terminology Experience with dental practice management software Benefits: Medical, Dental, and Vision insurance401(k) with employer matchPaid Time OffPaid HolidaysPaid Parental LeaveEmployee Assistance ProgramFlexible Spending Account (FSA), Dependent Care Account (DCA), Health Savings Account (HSA), and Health Reimbursement Account (HRA)Candidly: Student Debt and Savings Optimization