Job Summary : As a Customer Support Service Technician, you will play a pivotal role in commissioning and handling warranty-related issues for various electromechanical equipment and HVAC product lines.

Your responsibilities will include ensuring equipment meets customer specifications, providing technical support to end-users, and offering guidance to sales and service representatives.

We are seeking a highly skilled individual to join our team in the United States.

Key Responsibilities :

• Provide customers with comprehensive information on Company Group HVAC products and systems.
• Oversee the commissioning process and ensure smooth operation in diverse environments, with experience in BIM 360 preferred.
• Manage field installations, contracts, and bids on the commercial side, as well as systems engineering and integration of HVAC equipment.
• Effectively handle challenging jobs, aiming to minimize impact on customer experiences while optimizing financial outcomes for the company.
• Develop and document job responsibilities, methods, and procedures for various operational areas.
• Collaborate with engineering and manufacturing teams to resolve issues and implement fixes for equipment in the field.
• Participate in the Authorized Service Partner program, including training, certification, and marketing support for local servicing contractors and representatives.
• Contribute to CRM systems and stay updated on industry trends, training, and manufacturing processes.

Position Requirements :

• Strong understanding of HVAC systems, controls, and software integration.
• Demonstrated experience in managing complex projects and collaborating with diverse stakeholders.
• Ability to adapt and contribute to technology transfer initiatives.
• Commitment to continuous learning and professional development.

• Experience with BIM 360 and CRM systems.
• Prior involvement in technology transfer initiatives and product engineering.

Join our team and be a part of shaping the future of HVAC technology while delivering exceptional service to our customers.

9330825

Last updated : 2024-05-10