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This inclusive employer is a member of myGwork the largest global platform for the LGBTQ business community.
What will you contribute?
This position will provide onsite support for End User computer devices such as laptops / desktops, mobile devices, video conferencing equipment, and printers.
The candidate will support VIP employees ( White Glove). The role will support incidents, service requests, IT onboarding and offboarding as well as basic IMAC responsibilities.
The role will follow Finastra Asset management polices and procedures with the deployment, recovery and disposal of assets.
Responsibilities & Deliverables :
Your deliverables will include, but are not limited to, the following :
Provide status and updates on lncidents / Problems at Finastra's request and according to severity guidelines.
Coordinate Help Desk Service related act vities with Finastra's Level 2 and Level 3 support teams, and communicate with the authorized Users as necessary.
Status communications on ticket progress with the enduser / requestor to be done and documented n each ticket.
Provide support for all video / audio conference end-points at all Finastra locations. (included vendor maintenance coordination and end user operational support)
All activities in relation with White Glove Services (i.e. open new tickets, follow tickets, ensure the correct tickets closing, etc.
on behalf of the White Glove authorized user is performed by desk side personnel / or remote Help Desk support
Perform asset tracking, inventory management and monthly reporting (asset details, location)
Required Experience :
What will you contribute?
This position will provide onsite support for End User computer devices such as laptops / desktops, mobile devices, video conferencing equipment, and printers.
The candidate will support VIP employees ( White Glove). The role will support incidents, service requests, IT onboarding and offboarding as well as basic IMAC responsibilities.
The role will follow Finastra Asset management polices and procedures with the deployment, recovery and disposal of assets.
Responsibilities & Deliverables :
Your deliverables will include, but are not limited to, the following :
Provide status and updates on lncidents / Problems at Finastra's request and according to severity guidelines.
Coordinate Help Desk Service related act vities with Finastra's Level 2 and Level 3 support teams, and communicate with the authorized Users as necessary.
Status communications on ticket progress with the enduser / requestor to be done and documented n each ticket.
Provide support for all video / audio conference end-points at all Finastra locations. (included vendor maintenance coordination and end user operational support)
All activities in relation with White Glove Services (i.e. open new tickets, follow tickets, ensure the correct tickets closing, etc.
on behalf of the White Glove authorized user is performed by desk side personnel / or remote Help Desk support
Perform asset tracking, inventory management and monthly reporting (asset details, location)
Required Experience :
Last updated : 2024-05-23
Full Time
$48k-60k (estimate)
05/11/2024
05/30/2024
The job skills required for Desktop support technician include Customer Service, Help Desk, Communication Skills, Microsoft Windows, iOS, Coordination, etc. Having related job skills and expertise will give you an advantage when applying to be a Desktop support technician. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Desktop support technician. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Desktop support technician positions, which can be used as a reference in future career path planning. As a Desktop support technician, it can be promoted into senior positions as a PC Maintenance Technician III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Desktop support technician. You can explore the career advancement for a Desktop support technician below and select your interested title to get hiring information.
If you are interested in becoming a Desktop Support Technician, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Desktop Support Technician for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Desktop Support Technician job description and responsibilities
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Desktop Support Technician jobs
Earn bachelor's degree or equivalent.
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Gain experience with operating systems.
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Practice fixing common computer problems.
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Seek technical support positions.
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TAKE A RELEVANT TRAINING PROGRAM.
03/02/2022: Minneapolis, MN
Step 3: View the best colleges and universities for Desktop Support Technician.