112 Customer service consultant Jobs in Boston, MA
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myGwork is Hiring a Customer service consultant Near Boston, MA
This inclusive employer is a member of myGwork the largest global platform for the LGBTQ business community.
What you'll do
The role of a Customer Service Consultant is to provide an outstanding service we can all be proud of, educating our customers to enable them to use our digital platforms, giving them a choice of how they wish to bank with us.
Our Customer Service Consultants actively raise fraud awareness protecting our customers and will identify and support those who are in potentially vulnerable situations or have more complex needs ensuring financial inclusion for all.
We are looking for people who are passionate about delivering an outstanding customer experience, people who are ambitious and have a helpful personality.
Previous Customer Service experience is helpful but is not essential. what we are really interested in is someone who can hold a conversation and who has a genuine passion for going above and beyond for customers - everything else we can teach you!
At HSBC we are passionate about coaching and developing our people, you will have access to our learning platform and will have the opportunity to develop yourself and your career further.
- Within this role you will;
- Play a pivotal role within our Branch Customer Service Team by being the first point of contact for our customers, take ownership of their individual needs and deliver an exceptional customer experience
- Play an integral part in customer education around HSBC digital services and fraud awareness
- Identify customers who are in vulnerable situations and determine the best way we can support them
- Help our customers with more complex banking needs to ensure they feel supported in their choices
Last updated : 2024-05-10
Job Summary
Full Time
$58k-74k (estimate)
05/11/2024
05/15/2024
The job skills required for Customer service consultant include Customer Service, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer service consultant. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer service consultant. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer service consultant positions, which can be used as a reference in future career path planning. As a Customer service consultant, it can be promoted into senior positions as a Technical Communicator that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer service consultant. You can explore the career advancement for a Customer service consultant below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Consultant, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Consultant for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Consultant job description and responsibilities
Administer all customer orders, provide appropriate consultation to customer for various products and services and place order accordingly.
04/06/2022: Pocatello, ID
Develop and maintain professional relationship with colleagues and stakeholders to provide exceptional customer care services.
04/11/2022: Tacoma, WA
Analyze customer requirement for product and services and provide consultation to select appropriate product.
03/22/2022: Fort Worth, TX
Assist customer service employee and provide backup support.
03/28/2022: Louisville, KY
Monitor all customer calls, analyze problems for products and services and ensure optimal solution for same.
02/15/2022: Kennewick, WA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Consultant jobs
Prior work experience as a Customer Service Consultant will be an added benefit to the candidates.
02/08/2022: Boston, MA
Understand the customer’s expectations.
02/13/2022: Pocatello, ID
Deliver contextual-based support.
03/13/2022: Lansing, MI
Strong communication skills, the ability to work under pressure, a commitment to customer service and computer skills are a necessity for this position.
02/09/2022: New Orleans, LA
Customer Service Consultant focus on deepening their product knowledge and sharpening their customer support skills.
03/27/2022: Lebanon, PA
Step 3: View the best colleges and universities for Customer Service Consultant.
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