3 Customer care representative Jobs in Byhalia, MS
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myGwork is Hiring a Customer care representative Near Byhalia, MS
This inclusive employer is a member of myGwork the largest global platform for the LGBTQ business community.
The customer care representative is the primary point of contact for internal customers and external partners. In addition to researching and responding to customer inquiries, the customer care representative supports business needs through working with internal customers and reporting.
Quadient is located 10 minutes south of Collierville. Our facility is at the junction of MS-302, I-269, and US-72.
Essential Duties / Responsibilities
- Compile, analyze, maintain, and distribute reports
- Address, research, and resolve customer issues
- Process down part requests
- Expedite and trace shipments
- Monitor and research open orders
- Provide pricing and lead times to customer
- Troubleshoot interface issues between ERP systems
- Enter, review, modify, and process orders in SAP ERP
- Investigate refused returns
- Additional duties as assigned
Required Skills & Experience
- Analytical, data compilation, and problem solving skills
- Outstanding follow-up and follow-through abilities
- Detail oriented with excellent organizational skills
- Ability to work independently and as a team with minimal supervision
- Intermediate knowledge of MS Office Excel, Word, and Outlook
- Ability to multi-task in a fast-paced environment and within time constraints
- Excellent verbal and written communications, with the ability to formulate professional emails free of spelling and grammatical errors
- Ability to interact with customers, peers, and executive management in a professional manner
- 1 years of customer service experience
- High school diploma
This position has an hourly pay range of :
$14.62-$21.92
Quadient, Inc. has standard ranges for all U.S. - based roles, based on function, level, and scope, which are benchmarked against companies of similar size and growth-stage.
To provide greater transparency to candidates, we share these targets on all job postings . Final salary offers are determined by multiple factors, which may include (but are not limited to) geographic location and candidate experience and expertise.
As such, they may vary from the ranges listed.
Our Benefits Overview :
- Company subsidized Medical, Dental, and Vision Insurance
- 401(k) Retirement Plan with Strong Company Match
- Life & Disability Insurance Company Sponsored
- Paid Vacation, Sick Leave and 12 Company Holidays
- Career & Leadership Development
- Tuition Reimbursement Program
- Company Sponsored Groups
About Quadient :
At Quadient, we exist to help organizations simplify the connection between their customers and what matters most. From mortgage approvals, medical results, and insurance claims, to accounts receivables, invoices and inbound packages.
Quadient has been helping customers since 1924. (That’s right, almost 100 years!). We are the driving force behind the world’s most meaningful customer experiences.
By focusing on four key solution areas including Customer Experience Management, Business Process Automation, Mail-Related Solutions, and Parcel Locker Solutions, Quadient helps simplify the connection between people and what matters.
Quadient supports hundreds of thousands of customers worldwide in their quest to create relevant, personalized connections and achieve customer experience excellence.
Every day - we help companies manage over 788 million connections with their customers. Our award-winning solutions and best in class customer service are the reasons we have grown to become the driving force behind the world’s most meaningful customer experiences.
Because connections matter!
We operate in diverse areas, cultures and communities; our customers are as unique as we are. Our values define how we work as a team : Empowerment, Passion, Inspiration and Community.
They make us EPIC. Together .
The above position statements are intended to describe the general nature and levels of work being performed by people assigned to this classification.
They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
Quadient does not accept unsolicited resumes from headhunters, recruitment agencies or fee-based recruitment services. Please do not forward resumes to our jobs alias, Quadient employees or any organization location.
Quadient is not responsible for any fees related to unsolicited resumes.
Quadient is an Equal Opportunity Employer, and all qualified applications will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, or any other characteristic protected by law.
If you need assistance with the application process, please email us at US.LOA.Accomodations@quadient.com .
Last updated : 2024-05-17
Job Summary
Full Time
$36k-45k (estimate)
03/25/2024
05/23/2024
The job skills required for Customer care representative include Customer Service, Problem Solving, Customer Care, Written Communication, Organizational Skills, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer care representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer care representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer care representative positions, which can be used as a reference in future career path planning. As a Customer care representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer care representative. You can explore the career advancement for a Customer care representative below and select your interested title to get hiring information.
If you are interested in becoming a Customer Care Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Care Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Care Representative job description and responsibilities
They help customers with their queries and complaints.
01/08/2022: Anchorage, AK
Customer care representatives are the front-line of support for clients and customers and they help to ascertain that customers are satisfied with services, products, and features.
02/16/2022: Ventura, CA
That means that many traditional tasks handled by customer care representatives, such as submitting forms and changing appointments are being automated and controlled by cloud-based patient portals to add convenience to the patient experience.
01/03/2022: Cleveland, OH
Resolves customer questions and problems regarding accounts, payments, products, and services.
03/11/2022: San Antonio, TX
A customer care representative has the primary role of providing exemplary customer service to the clients of the organization.
01/21/2022: Ann Arbor, MI
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Care Representative jobs
Some employers/recruiters usually require candidates for the customer care representative job to have acquired several years of professional and/or proven work experience as a customer care representative or support before they are hired.
02/01/2022: Pittsburgh, PA
Workers must be patient and polite, especially when dealing with difficult or angry customers.
02/04/2022: Binghamton, NY
Learn the basics, then move on to bigger things.
01/01/2022: Lubbock, TX
Customer care representatives need education, on-the-job training, and several soft skills and experience to succeed.
03/13/2022: Modesto, CA
Step 3: View the best colleges and universities for Customer Care Representative.
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