Full Time | IT Outsourcing & Consulting1 Month Ago
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MY3TECH INC is Hiring a Helpdesk - Help Desk Support Technician Near Jackson, MS
Job Details
Job:Helpdesk - Help Desk Support Tech Location : Jackson MS Consultant pay rate: $35 /hr on W2 (All Inclusive)
The Mississippi Department of Education has a current goal for every community to effectively use a World-Class Data System to improve student outcomes. This goal has an outcome to increase the availability of quality data to drive decisions that improve student outcomes. We are planning to satisfy this goal in part by modernizing our current student information system along with improving the quality of data in connected systems. This will include web-based application development, and creation of dashboards and reports that will improve access, accuracy, and ease of use for all stakeholders.
Selected candidate's role will focus on providing all levels of support to our customer base, both remotely and onsite. Candidate will be the initial point of contact with end users requesting IT Support. Ideal candidate has experience in Desktop\Laptop repair and troubleshooting, software installation, hardware implementation and active directory administration. Candidate must also have experience providing remote assistance using various platforms and must be experienced with providing support for O365 Applications. Must be good at organizing, prioritizing, and planning. Candidate must be able to update and maintain Help Desk records in accordance with established support procedures. Candidate must also have excellent communication skills.
Experience working in a help desk environment
Experienced with providing support for O365 Applications
Experience providing remote assistance using various platforms
Experience in desktop\laptop repair, troubleshooting, and software installation
Hardware Implementation and Deployment
Active Directory Management
Microsoft O365 experience
BMC Footprints Help Desk Experience
MAC OS Experience
Three (3) references of submitted candidates required. Please provide the following information. Must submit with resume. First/last name of reference Title Company Name Job title of contractor while reporting to this supervisor/manager Telephone number Email Address (if available)