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Customer Care Representative
$39k-49k (estimate)
Full Time | Business Services 3 Months Ago
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My Pest Pros LLC is Hiring a Customer Care Representative Near Vienna, VA

Description

Are you passionate about customer service and the opportunity to help people?

Do you have phone, scheduling, and dispatching experience?

Do you like a job that keeps you busy? Never boring? Gives you the opportunity to learn and grow?

If you answered yes to these questions, then this is the job for you!

My Pest Pros is constantly growing and looking for individuals who fit our culture and have the talent and skillsets necessary to achieve both our company goals and the individual’s personal goals.

We are more than a bug company! We are a family-owned local service company. Our Mission is to create positive change in the lives of our employees, clients, and the community we serve.

Our Core Principles are “I-CARE”I - IntegrityC - CommunicationA – AccountabilityR – RespectE - Empathy

Job Duties and expected results include:

  • Answering busy phones, immediately handling customer requests, handling inbound sales calls, explaining and selling services over the phone.
  • Scheduling services and routing Service Professionals – optimize routes and maximize the number of stops run per day and minimize fuel expense.
  • Handling emailed scheduling changes from Service Professionals.

Due to our constant growth and need to hire, career paths exist for ambitious, goal-oriented members of our team.

Our benefits include 100 percent company-paid health insurance, Dental, Vision, Short & Long-Term Disability, along with other ancillary insurance, 401(k) with a company match, paid holidays, paid PTO, and paid gym membership to help our team be healthy.

Full and part-time positions available. Monday through Friday from 7:30 am-6 pm. Compensation includes the opportunity to earn sales commission and bonuses. Compensation is based on prior experience.

We are Metro-accessible! Full, part-time, and remote opportunities. 

If you think you are a great fit for the position and have all of the appropriate qualifications, please apply by clicking on the link below. In order to be considered for the position, you must also send an email to careers at mypestpros.com, and in the subject line put "I WANT THIS JOB". In the body of the email, please explain in 3-4 sentences why you think you would be a good fit for the position.

Requirements

  • Must fit our culture and have mutual core values
  • High school or equivalent
  • Must have customer service experience
  • Must be capable of multi-tasking, handling multiple phone lines, and be proficient on a computer.
  • Must have a good sense of direction and know the DMV geography

Those with the following qualifications are preferred:

  • Prior routing/scheduling experience with a service company
  • Dispatching experience
  • Must have customer service experience

Job Summary

JOB TYPE

Full Time

INDUSTRY

Business Services

SALARY

$39k-49k (estimate)

POST DATE

03/28/2023

EXPIRATION DATE

06/23/2024

WEBSITE

mypestpros.com

HEADQUARTERS

Fairfax, VA

SIZE

<25

INDUSTRY

Business Services

Show more

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The job skills required for Customer Care Representative include Customer Service, Scheduling, Empathy, Integrity, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Care Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Care Representative. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Customer Care Representative positions, which can be used as a reference in future career path planning. As a Customer Care Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Care Representative. You can explore the career advancement for a Customer Care Representative below and select your interested title to get hiring information.

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If you are interested in becoming a Customer Care Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Care Representative for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Customer Care Representative job description and responsibilities

They help customers with their queries and complaints.

01/08/2022: Anchorage, AK

Customer care representatives are the front-line of support for clients and customers and they help to ascertain that customers are satisfied with services, products, and features.

02/16/2022: Ventura, CA

That means that many traditional tasks handled by customer care representatives, such as submitting forms and changing appointments are being automated and controlled by cloud-based patient portals to add convenience to the patient experience.

01/03/2022: Cleveland, OH

Resolves customer questions and problems regarding accounts, payments, products, and services.

03/11/2022: San Antonio, TX

A customer care representative has the primary role of providing exemplary customer service to the clients of the organization.

01/21/2022: Ann Arbor, MI

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Customer Care Representative jobs

Some employers/recruiters usually require candidates for the customer care representative job to have acquired several years of professional and/or proven work experience as a customer care representative or support before they are hired.

02/01/2022: Pittsburgh, PA

Workers must be patient and polite, especially when dealing with difficult or angry customers.

02/04/2022: Binghamton, NY

Learn the basics, then move on to bigger things.

01/01/2022: Lubbock, TX

Customer care representatives need education, on-the-job training, and several soft skills and experience to succeed.

03/13/2022: Modesto, CA

Step 3: View the best colleges and universities for Customer Care Representative.

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