Patient Support Assistant-Bilingual

Corporate Staff · Ocoee, FL

My Health Onsite manages employer sponsored health and wellness centers. Our medical team takes time to build strong relationships with our patients. No one is rushed in and out, and no one is a "number." Patients (ages 8 and up) may access a range of medical services including x-ray, onsite pharmacy, wellness services, and treatment for acute illnesses and chronic conditions. Our programs go beyond caring for the sick and injured - we make prevention our number one goal.

Summary:

Our Patient Support Assistant role is an integral part of our growing team. This position supports all our health centers inbound calls by assisting new and existing patients via phone. Duties include but are not limited to answering patient’s questions, scheduling appointments, creating, and updating patients accounts and resolving complaints by following established protocols. This individual will be expected to make a continual effort to promptly respond to patient calls and messages with a friendly, professional attitude and demeanor. Customer service experience and strong writing skills are required. Candidates fluent in Spanish is a plus!

Schedule: Monday - Friday 8am - 5pm, with possible Saturday and Sunday rotation as business needs

Essential Responsibilities:

• Must be able to handle high volume inbound and/or outbound calls.
• Listen to potential new or existing patients and understand the reason for their call, address all questions or guide them to the proper contact, and provide accurate and efficient responses.
• Schedule proper type of appointments by obtaining all pertinent details and maintaining accuracy in data entry.
• Identify and escalate priority issues.
• Provide exceptional customer service.
• Ability to document issues and resolutions.
• Meet the department KPI and performance goals set forth by management.
• Take part in training and other learning opportunities to expand knowledge for individual growth and company initiatives.
• Adhere to all company policies and procedures and abide by HIPAA regulations.

Minimum Qualifications:

• High School Diploma
• Have at least 1 year in a call center environment.
• Excellent customer service skills
• Ability to successfully relate to and communicate with team members and patients.
• Strong team player willing to take direction, initiate business activities and work well with management staff and peers.
• Self-starter able to work with minimal supervision/direction and ability to multitask.
• Professional demeanor and presentation.
• Strong and effective written communication skills
• Strong knowledge of computer systems including Microsoft Outlook, Word, and Excel.
• Ability to organize work effectively and establish priorities.
• Candidates who are fluent in Spanish is a plus.
• Experience with EMR system is a plus.

Benefits: Medical, Dental & Vision Insurance,401k with Company Match,Generous Paid Time Off & Holidays