Dental Manager
Full Time M-F 8 am- 5 pm Schedule
Muskegon Family Care
2201 S. Getty St.
Muskegon, MI 49444
Muskegon Family Care offers a competitive benefit package including Tuition Reimbursement up to $1,500 annually, 401K with a 3% employer contribution, weekends and holidays off.
Student Loan Forgiveness: Working for Muskegon Family Care may allow you to participate in programs that forgive the balance of qualifying student loans. Information/eligibility is available from the U.S. Department of Education.
SUMMARY
Under the direct supervision of the Dental Director, the Dental Manager provides day-to-day administrative support and coordination by overseeing the operation of the dental clinic and setting standards for clinic employees.
ESSENTIAL JOB FUNCTION including the following.
Provides primary support to the Dental Director and contributes to team efficiency by giving support both operationally and administratively.
Assists with the development of strategic plans, operations/business plans including marketing strategies, which will increase utilization of the clinics.
Develops, interprets and implements cost effective policies, objectives and operational procedures for business and dental staff.
Recommends changes in administrative policies to carry out the objectives of Muskegon Family Care more effectively.
Implements Patient Satisfaction Program, which includes collection, analyzing data reporting, and CQI.
Responsible for ensuring compliance with all applicable regulatory standards (PCER, HRSA, OSHA, ADA, etc.).
Coordinates Dental Assistant and Clerical Staff functions to ensure smooth flow of operations.
Evaluates the performance of all Dental Assistants and Clerical Staff quality and quantity of work.
Responsible for the timekeeping and payroll function for all Dental Assistants and Clerical Staff including but not limited to monitoring attendance, approving and inputting time off requests.
Assist with interviews of potential candidates, hiring decisions, disciplinary actions and termination.
Coordinates daily procedures and handles staff and patient issues that arise using conflict management, communication and motivation skills.
Work to ensure that practice transformation as it relates to customer service, patient follow up and meeting quality measures.
Assists in the preparation of budgets and allocation of funds, based on studies of cost and reviews clinic budget estimates.
Responsible for overseeing the scheduling of all dental providers including building and maintaining individual schedules according to needs of the clinic.
Maintains oversight of patient issues relative to discharges and provider changes.
Maintains up to date list and information for service contacts, in conjunction with the Procurement Specialist.
Consults frequently with providers, management, staff, peers to ensure program implementation and resolution of issues.
Consults with Directors and Managers to surmise Muskegon Family Care’s involvement in community outreach efforts for the up and coming year.
Maintains a courteous, helpful and conscientious attitude in dealing with co-workers and patients and their families ensuring professionalism and confidentiality at all times.
Regular and prompt attendance at work.
All other duties as assigned.

SUPERVISORY RESPONSIBILITIES
Has primary oversight of all dental staff, including Dentists, Dental Hygienists, the Dental Supervisor, Dental Assistants and clerical staff.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION, CERTIFICATES, LICENSES AND/OR EXPERIENCE
Preferred Bachelor’s degree (B.A., B.S or B.B.A) or an Associate’s Degree with relevant experience. Knowledge of grant funding and grant-writing experience is desired. Understanding of the health care needs of diverse (often under-served) populations preferred with a capacity to organize health services around such needs.