Current employees: Please apply through the employee portal to be considered for this opportunity.
Pay Range:
$21.26 - $25.99 Hourly
Department:
Health Department
Job Type:
Regular Represented
Exemption Status:
United States of America (Non-Exempt)
Closing Date (Open Until Filled if No Date Specified):
April 29, 2024
The Opportunity:
This Work Matters!
We seek leaders, achievers and doers who bring skill and passion to a challenging and evolving environment. At the Multnomah County Health Department we are all inspired by the mission: We work with communities to advance health equity, protect the most vulnerable, and promote health and wellness for everyone and we uphold the values: Compassion and Care, Empowerment, Racial Equity, Creativity and Integrity. We create a culture of respect, trust and understanding for the highly diverse population we serve in our communities.
The Office Assistant Bilingual Spanish position works primarily at the front desk for the Women, Infants and Children (WIC) program. This position screens applicants for eligibility, checks participants in and out of appointments, answers routine questions, documents transactions, issues food benefits, uses critical thinking to address problems and provides excellent customer service through each step. The position partners with Nutrition Assistants and other team members in support of client and program needs.
The position requires the ability to read, write and speak in both Spanish and English languages.
As the Office Assistant - Bilingual Spanish , you will:

• Greet participants using Participant Centered Services; determine reason for Women, Infants and Children (WIC) clinic visit, screen participants based on State WIC Policy and Procedure manuals.
• Ensure accuracy of participants' records by document interactions accurately, answer general questions regarding WIC.
• Issue food benefits; assist participants with issues related to spending food benefits; answer follow-up questions as needed.
• Complete the checking in and out for WIC classes; verify Oregon Health Plan (OHP) eligibility.
• Complete food issuance audits; print and send appointment reminders as well as graduation letters and termination letters; send appointment reminder notices and respond to client messages using established technology systems.
• Provide community referrals, issue food benefits, assist participants with issues related to spending food benefits.
• Complete review of proof of income, residency and identity; process transfer documentation.
• Issue WIC identification and electronic-WIC (eWIC) cards as needed.
• Use customer service skills and critical thinking to assist participants over the phone; screen participants for WIC eligibility; make and reschedule appointments for WIC services and classes; remind of upcoming appointments; provide community referrals and answer general WIC related questions.
• Communicate with staff using established technology systems; work cooperatively to share and manage call volume.
• Participate in outreach events, and participate in committees or work groups.

Diversity and Inclusion: At Multnomah County, we don't just accept difference; we value it and support it to create a culture of dignity and respect for our employees. We are proud to be an Equal Opportunity Employer. As a Health Department employee you will create a work culture of respect, trust and understanding for the highly diverse populations the Health Department serves in the office and in the community. Every employee shares the responsibility for promptly bringing to the County's attention conduct that interferes with providing a work environment free of illegal discrimination and harassment.
TO QUALIFY:
We will consider any combination of relevant work experience, volunteering, education, and transferable skills as qualifying unless an item or section is labeled required. Please be clear and specific about how your background is relevant.
Minimum Qualifications/Transferable Skills*:

• Education/ training equivalent to completion of the twelfth grade.
• Two (2) years of general office support or customer service experience dealing directly with the public.
• Must be able to read, write, and speak fluently in both the Spanish and English languages. (Testing is required.)
• Must pass a reference check.

Preferred Qualifications/ Transferable Skills* : You do not need to have the following preferred qualifications/transferable skills to qualify. However, keep in mind we may consider some or all of the following when identifying the most qualified candidates. Please clearly explain on your application how you meet any of the following preferred qualifications/transferable skills.

• Strong verbal and written communication skills
• Proficient with technology, eg. Google Workspace and Microsoft
• Effective time management and problem-solving skills, and the ability to be resourceful
• Trauma Informed Care Knowledge

*Transferable skills: Your transferable skills are any skills you have gained through education, work experience (including the military) or life experiences that are relevant for this position. Be sure to describe any transferable skills on your application and clearly explain how they apply to this position.
SCREENING AND EVALUATION:
The Selection Process: For details about how we typically screen applications, review our overview of the selection process page. We expect to evaluate candidates for this recruitment as follows:

• Initial review of minimum qualifications
• An evaluation of application materials to identify the most qualified candidates
• Consideration of top candidates/interviews
• Background, reference, and education checks

Pay Equity: Please be advised that the pay range listed for this position is intended to provide general guidance on the earning potential for the role. However, actual compensation will be determined in accordance with the Oregon Equal Pay Law and will take into account factors such as the candidate's relevant experience and education. Candidates should expect that initial offers will be made within the listed pay range and may not be at or near the top of the range.
The Application Packet: You must submit all requested items below. Failure to do so will be deemed as an incomplete application.

• A completed online application .
• A resume that explains all related experience (paid or unpaid) and training in your resume.
• A cover letter that expands on your resume, addressing how you qualify for the position, and why you are interested in the role. Please include your paid, volunteer or lived experiences using bilingual Spanish/English language skills.

Note: The application, resume, and cover letter should demonstrate your work experience/ skills and how it is related to those shown in the Overview and To Qualify sections of the job announcement. Please be thorough, as these materials may be scored and determine your eligibility for an interview.
Please be mindful of checking your email inbox for messages from the Recruiter as you may be emailed requesting additional information. If a response is not received in a timely manner your application may not be considered.
ADDITIONAL DETAILS:
Type of Position: This hourly position is eligible for overtime.
Type: Represented
FLSA: Non Exempt
Schedule: Monday to Friday, 9:00 am - 5:30 pm
Work Location: This position works onsite at Walnut Park Complex, 5329 NE MLK Jr Blvd, Portland, OR 97211 and other WIC sites as needed.
Serving the Public, Even During Disasters:
Everyday, Multnomah County staff work together to serve as a safety net for our communities. During a disaster, this safety net becomes even more critical. All County employees have a role in serving the public during inclement weather, natural disaster, or other types of community emergency response. During these emergency responses, while typically there begins with a call for volunteers, county employees may ultimately be reassigned from their current position to a role in the emergency response in order to support the critical needs presented by our communities. For more information, please visit the Disaster Service Worker Information page.
Diversity and Inclusion: At Multnomah County, we don't just accept difference; we value it and support it to create a culture of dignity and respect for our employees.
We are proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran or protected veteran status, genetic information and other legally protected characteristics. The EEO Know Your Rights poster is available for your reference. Multnomah County is a VEVRAA Federal Contractor. We request priority protected veteran referrals.
Veterans' Preference: Under Oregon Law, qualifying veterans may apply for veterans' preference. Review our veterans' preference page for details about eligibility and how to apply.
Accommodation under the Americans with Disabilities Act: We gladly provide reasonable accommodation to anyone whose specific disability prevents them from completing an application or participating in this recruitment process. Please contact the recruiter below in advance to request assistance. Individuals with hearing or speech impairments may contact the recruiter through the Telecommunications Relay Service by dialing 711.
Questions?
Recruiter:
Chandra Montgomery
Email:
chandra.montgomery@multco.us
Phone:
1 (503) 9884733 x84733
Application information may be used throughout the entire selection process. This process is subject to change without notice.
Disclaimer: This announcement is intended as a general descriptive recruitment guide and is subject to change. It does not constitute either an expressed or implied contract.
Job Profile:
6001 - Office Assistant 2