Summary: This position serves as the main point of contact for the customer for all new machine installations. Plans, directs and coordinates tasks among sales, production, field service, and customers for timely installations. Works with scheduling to dispatch service technicians to customer locations with all needed technical documentation. Responsible for all aspects of communication regarding machine installations including details about VPN, utilities, MPSA requirements, machine delivery and answering questions on time estimates.

Time Utilization: Normal business hours are 8:00am to 5:00pm. Schedule needs to be flexible to accommodate internal and external customer schedules. This position may travel up to 5% of the time.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Education/Experience:
Associate's degree in a technical field and two years related experience; or equivalent combination of education and experience. Previous experience with estimating service completion time in a high volume customer service call center, scheduling, or dispatch work environment required. Ability to handle changing priorities and multiple projects simultaneously required. Must have understanding of utility requirements such as amperage and air and water usage to evaluate customer readiness for equipment installation.

Language Ability:
Ability to read, analyze, and interpret general business periodicals, professional journals, and technical procedures. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. 

Math Ability:
Ability to add, subtract, multiply, and divide in all units of measure using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. 

Reasoning Ability:
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. 

Computer Skills:
To perform this job successfully, an individual should be proficient in Microsoft Office, particularly Word and Excel, and 2D CAD capability. Working knowledge of ERP systems, database applications, and contact management systems, required. SharePoint and SAP experience preferred.

Certificates and Licenses:
Current valid driver’s license and the ability to obtain a passport for travel as required by position.

Supervisory Responsibilities:
This job has no supervisory responsibilities. 

Work Environment:
The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

While performing the duties of this job, the associate is occasionally exposed to work near moving mechanical parts. 

The noise level in the work environment is usually moderate. 

Physical Demands:
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

The associate must occasionally lift and /or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus. While performing the duties of this job, the associate is regularly required to sit and talk or hear.The associate is frequently required to use hands to finger, handle, or feel and reach with hands and arms. The associate is occasionally required to stand; walk; stoop, kneel, crouch, or crawl.