• Perform PC networking & software configuration 
• Performs calibrations and preventative maintenance duties according to METTLER TOLEDO procedures and customer requirements. 
• Assists and cooperates with Scheduling Analyst and Service Support Team as necessary. 
• Is proactive in promoting and selling service and products. Submitting sales leads at a level commensurate with experience is required. 
• Resolves first-line customer concerns and helps resolve invoicing issues when applicable. 
• Works to ensure customer uptime requirements are met and that all work assignments are completed on time. 
• Accurately completes and submits all required paperwork on a daily basis as required via company issued Laptop PC in a professional manner 
• Maintains a close professional relationship with external/internal customers, sales, technicians and leaders. 
• Works to ensure an atmosphere of collaboration and teamwork with field and service support colleagues. 
• Must comply with the Company Fleet policy. 
• Accurately submits Weights & Measures paperwork to state/county in a timely manner. 
• On-call rotation is required to support Mettler Toledo customer base. 
• All other duties as assigned.

• A valid driver's license is required. 
• Minimum of a High School Diploma or GED with an aptitude in the areas of Engineering, Electronics, Instrumentation, Technology or Computer Science or equivalent education and experience in a technical support role, technical troubleshooting or technical installation of electronics or electromechanical technology. 
• Associate's degree (AA) with a technical major or equivalent from a two-year College preferred, or related job experience, and/or equivalent combination of education and experience. 
• Customer facing or field service experience preferred. Commercial experience desired. 
• Must have basic understanding of electrical and mechanical repair philosophies including: basic understanding of PC networking & software configuration; understanding of router, switch, AP and service/client relationships and LAN structure. 
• 1 – 3 years electro /mechanical repair or weighing industry experience required. 
• Must obtain and maintain a valid Weights & Measure license for assigned service area. 
• Demonstrate skill in the use of Microsoft Office products including Word, Excel and Outlook. 
• Be capable of learning proprietary software and be able to review and update information using METTLER TOLEDO programs. 
• Basic understanding of PC networking & software configuration. Understand router, switch, AP, server/client relationship, LAN structure and how they work together. 
• The physical demands described in the Physical Requirements form are representative of those that must be met by an employee to successfully perform the essential functions of this job. 
• Overnight travel is required and may be up to 25% on avg.
• This position will require you to reside within 30 miles of the service territory. 
• Overtime requirement is in the range of 10 – 15% on average, but may be as high as 25% in a given time period.
• While performing the duties of this job, the employee is frequently exposed to hazards in the work site including, but not limited to, chemicals and solvents, vehicle traffic and machinery. In addition, they may be exposed to moving parts. 
• The noise level in the work environment is usually moderate. Exposure to dust, dirt, cold work environments, and fumes varies from work site to work site. 
• Special protective equipment and clothing may be required.

• A company car with paid insurance for your work use. 
• All tools and equipment needed to perform the job including personal protective equipment, specialized tools, and a clothing allowance
• Medical, dental and vision care coverage and a 401(k) savings plan with company matching, Gym discount program if you elect our Aetna medical coverage, and all the usual such as paid time off, flexible spending, short-and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits
• Global market strength and worldwide leadership in weighing
• A brand name that is identified worldwide with precision, quality, and innovation
• Thousands of patents, design and innovation awards
• High earning potential with a proven track record of success and promotional growth opportunities
• A commitment to extraordinary service on our state-of-the-art equipment

Job Summary