Mt. Diablo Resource Recovery is a modern, progressive recycling and resource recovery company with deep roots in local tradition and a clear vision of its contributions to our community's future. As a Great Place to Work Certified 2023 company, we value loyalty and recognize our employees' hard work, and our competitive compensation and comprehensive benefits program reflect this. If you are as passionate about sustainability as we are and want to join a team devoted to doing their best work, please apply!

Job Summary:

As a Customer Relations Specialist, you will be responsible for assisting with the coordination, implementation, and administration of designed recycling programs (AB 341, AB 1826, SB 1383), as well as managing organic and recycling contamination issues. Responsibilities also include updating Recyclist and verifying data in Soft-Pak.Essential Job Functions:

• Build, maintain, and strengthen relationships with service cities, accounts, and organizations.
• Provide logistical account support (including, but not limited to) overseeing accounts; identify waste problem areas; determine container types, sizes, and locations; and identify business training needs.
• Conduct site surveys and recycling/waste reviews to make credible recommendations to customers based on sound business rationales.
• Demonstrate an understanding of the customer base and tailor programs/presentations to meet their specific needs.
• Coordinates contamination and overload issues with operations and customers.
• Prepare and maintain accurate records and reports.
• Engage with other departments such as Customer Service, Operations, etc., to ensure seamless workflow and communication.
• Facilitates educational initiatives within academic environments.
• Engages actively in organizations and participates in community outreach events.
• Monitors and researches relevant public policy issues that impact various operational and business practices of the Company.

Required Knowledge, Skills, and Abilities:• High school diploma or GED required; Bachelor's degree preferred.
• Proficiency in Spanish preferred.
• Possession of a valid driver’s license.
• Minimum one year of relevant experience in resource recovery is preferred (e.g., waste disposal, recycling).
• Strong presentation, networking, time management, and interpersonal skills essential.
• Demonstrates proactive leadership and initiative in solution development, capable of autonomous work when necessary.
• Self-motivated with a focus on generating new business and maintaining high activity levels.
• Comfortable and proficient in face-to-face interactions, enjoy engaging with people.
• Willingness to work overtime as needed.
• Familiarity with technical and professional principles, laws, and applications relevant to the position.
• Knowledge of current trends in marketing, communications, and public outreach.
• Proficiency in Microsoft Office suite and other computer programs.
• Effective communication skills, both written and verbal.
• Excellent time management, prioritization, and organizational abilities.
• Positive team member who contributes to a collaborative work environment.
• Must have access to a reliable vehicle.
• Requires availability for after-hours work.

Additional Information:

• Salary Range: $35 - $36.40 per hour
• Schedule: Monday - Friday, 8am - 5pm; often weekends and evenings required

Highlighted Benefits:

• Hybrid-Remote work schedule: Alternating between working from the office and working from home
• Paid Time Off, Sick Time, 9 Paid Holidays: Enjoy paid time off for personal reasons, sick leave, and 9 paid holidays throughout the year
• Top-tier Medical, Dental, and Vision Plans: Benefit from generous healthcare coverage, including PPO and HMO medical options, dental, and vision plans
• Flexible Spending Account (FSA): Manage your qualified healthcare expenses effectively with our FSA option, allowing you to save on taxes while covering eligible medical costs
• Employee-Only Group Term Life & AD&D Insurance Coverage: Receive financial security through our automatic enrollment for the maximum amount of employee-only life insurance coverage
• Supplemental Term Life Insurance: Gain peace of mind with our Term Life Insurance coverage, ensuring financial security for you and your loved ones
• 401k Employer Matching; Investment Options: Plan for your financial future through automatic enrollments with easy opt-out options, immediate eligibility, employer-matching contributions, and a progressive vesting schedule
• Profit Sharing: Whether or not you choose to participate in the company's group retirement plan, all active employees receive annual profit-sharing
• Employee Assistance Program (EAP): Access a wide range of confidential support services for you and your household members, including free counseling, legal, and financial sessions
• Transportation Fringe Benefit: Use toward qualified parking and transit passes
• Pet Insurance: Show your furry family members some love by enrolling in our Pet Insurance program, choosing between two budget-friendly plans that offer wellness and protection options
• Discretionary Bonus Opportunities: Opportunities for additional financial incentives based on individual or company achievements

MDRR is an equal-opportunity employer. This job ad should not be considered a complete description of the position.