DDP (Demurrage & Detention) Clerk

MSC USA - New Orleans

46, - 54, USD

Looking for a career opportunity but have no experience?

At MSC, we are looking for candidates that would like to challenge themselves in the world of logistics. We offer a diverse environment, and it is important for us to continue to bring professionals with different background and experiences.

Together, we will continue to grow while connecting the world around us. It is a big world, and it takes expertise, ingenuity, hard work and dedication to keep it moving.

Job Summary / Key Responsibilities :

Tracks every import vessel calling the US ports and the containers on the respective vessel, using MSC proprietary tools, to identify the storage agreements per the service contracts and confirm the free time.

Collects the free time information, summarizes it, and calculates the dates for the terminals.

• Organizes the files based on terminal format requirements. Sends summarized data and guarantees of payment to terminals.
• Responds to inquiries coming from the customers and internal departments, regarding free time, to solve contract disputes.
• Creates and updates the free time records in the MSC systems, for accurate billing.
• Escalates unique or complex customer issues to the appropriate supervisor for resolution when necessary.
• Performs other duties as required.

Qualifications & Key Competencies :

• Bachelor’s degree preferred or equivalent experience
• Prior experience in supply chain, transportation, shipping, logistics, freight forwarding, customer service, call center, administrative or clerical jobs
• English : advanced
• Strong attention to details
• Organized, efficient, and able to manage time effectively
• Strong customer service mindset, focused, and responsive
• Ability to work under tight deadlines
• Great team player
• Knowledge of MS Excel with the ability to learn new software

Physical Demands

• Prolonged periods sitting at a desk and working on a computer
• Must be able to lift up to 15 pounds at a time

Work Authorization

Authorization to work in the

What We Offer

• Competitive Salary
• Paid Time Off (vacation days pto days sick days)
• Health Insurance
• Dental & Vision Insurance
• Life Insurance : one-time annual salary up to $50,000
• Long Term Disability Insurance
• Paid Pregnancy Disability Leave & Parental Leave
• Business Travel Insurance
• Flexible Spending Accounts - (Health, Dependent Care,
• Transit / Parking)
• Supplemental Life, Disability, Accident, Critical Illness and
• Hospital Indemnity Plans

You will also have access to additional benefits, effective day one :

• Short Term Disability Insurance
• 401K Plan 3% Safe Harbor Contribution with option for
• Additional 3% employer match.
• Wellness Program initiatives
• Partner Discount Programs

Mediterranean Shipping Company (MSC) is a global leader in transportation and logistics, privately owned and founded in 1970 by Gianluigi Aponte.

The company has evolved from a one vessel operation into a globally respected business with a 700-vessel fleet and over 110,000 staff providing timely delivery of goods and services to customers of all industries and sizes.

Present in 155 countries through 600 offices, MSC calls at 500 ports on 250 trade routes, carrying some 23 million TEU (twenty-foot equivalent units) annually.

MSC’s activities BACK APPLY now include overland transportation, logistics and a growing portfolio of port terminal company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

Mediterranean Shipping Company (USA) Inc. is an equal opportunity employer. We welcome and encourage diversity in the workplace regardless of race, gender, sexual orientation, gender identity, disability or veteran status.

Last updated : 2024-05-20