• Grows existing customer base through sales outbound calling and email marketing efforts.
• Partners with the marketing and sales leadership team to meet and exceed customers’ service expectations.
• Works to turn incoming calls and chat bot inquiries into sales by vetting the leads and sending large opportunities to outside sales team.
• Provides timely and accurate information to customers regarding unit prices, inventory levels, availability, freight/shipping costs and delivery time.
• This role is the first point of contact for many customers and prospects, so strong communication skills are essential.
• Ability and interest in learning about Rapid and Industrial Bag product lines. Employee will make recommendations to the customers or prospects that contact us via phone, email or chat bot.
• Helps create the customer experience by building and maintaining friendly and professional customer relationships.
• Investigates and resolves routine requests and customer complaints such as product quality and missing or delayed shipments.
• Processes and creates customer orders and enters data accurately into the database to determine total cost for the customer.
• Identifies, suggests and closes additional purchases of products and services to customers.

• High school diploma or general education degree (GED); post-secondary education ideal
• Minimum of 2 years of Inside Sales experience required
• Previous experience in distribution or packaging industry helpful
• Excellent interpersonal communication skills in oral and written format
• Ability to work in a team environment; can manage change and multiple priorities
• Ability to communicate directly to customers via phone and email
• Results driven, detail oriented with a strong sense of urgency
• Demonstrated proficiency with Microsoft Office software, and CRM database applications.
• Exposure to computer software such as accounting, purchasing, or other ERP systems preferred

We Make it Easy

Founded in 1901, MRA is a nonprofit employer association that serves more than 4,000 employers, covering more than one million employees.

As one of the largest employer associations in the nation, MRA helps its member organizations thrive by offering the most comprehensive assortment of HR services, information, education, and resources to help build successful workplaces and a powerful workforce.

We partner with these companies working directly with their HR department and leadership to hire their talent. We are a direct line to the company, not an agency recruiter.