Benefits:

• 401(k) matching
• Bonus based on performance
• Competitive salary
• Health insurance
• Paid time off
• Training & development

Mr. Rooter Plumbing of Northern Virginia - General Manager and Service Manager
Who We Are:
Mr. Rooter Plumbing of Northern Virginia, under new and experienced ownership, proudly serves Fairfax County, Prince William County, Loudon County, Arlington, Alexandria, and more!
We only hire the highest skilled and most reliable plumbers in the business. Solving problems for our customers and doing the job right is our priority with a team that stands behind their work with fair, consistent pricing and a workmanship guarantee that has a culture that supports our team members and is anchored in the employee experience. Now we want YOU to join and LEAD our award-winning team at Mr. Rooter Plumbing of Northern Virginia!
Why Choose Mr. Rooter Plumbing of Northern Virginia?

• Industry leading Pay!
• Employee Medical, Dental and Vision plans
• Retirement Saving: We help set you up a 401(k) with company matching
• Paid holidays & paid time off accrual
• Stability: We've been in business for years and we're only getting better!
• Team-Focused Work Environment
• Employee centric culture
• Ongoing Professional and Personal Development Training Opportunities

What We're Looking For:
We are seeking a Plumbing Operations Manager/Service Manager that will lead the organization to deliver world-class quality and customer service. This individual will place, train, and manage all employees to achieve desired results in the departments they oversee. Additionally, this individual willfoster and uphold the amazing culture we have created amongst all teams, focused on employee development personally and professionally.
We recently purchased the company and are bringing our success from Southeaster Virginia/Virginia Beach to Northern Virginia. As owners, we bring passion, commitment to personal and professional excellence, drive and determination to be the best in the industry, and love for our employees. If you are the best of the best in the plumbing industry, lets have a conversation so we can paint you a picture of what success with us looks like. If the connection is there, as part of the interview process, we’ll take you to Virginia Beach so you can see first-hand our team, the success we’ve built in Hampton Roads, and show you the vision for the Northern Virginia business. We promise you that if you invest in us we will invest in you. The sky is the limit!
Responsibilities include (but not limited to):
Culture

• Champion the culture and objectives of Mr. Rooter Plumbing of Northern Virginia to all associates.
• Collaborate with the ownership (CEO & President) as they focus on community outreach, local marketing, and branch strategy.
• Maintain a high level of employee engagement and positive company culture.
• Promote enthusiasm and company brand loyalty during daily huddles, team meetings and 1:1’s, focused on employee experience and retention.
• Employee engagement to keep the work environment healthy by team building, leadership development, and coaching a path for growth.
• Ensures mid-level management is in place, trained, and competent in achieving desired results in the departments they manage.
• Management pipeline – ensures the training process is in place to develop new managers.
• Resolve customer disputes if not settled at the manager’s level.
• Identify learning and development opportunities for the management team and fill those needs.
• Conducts employee performance reviews for all direct reports.
• Always be recruiting; partner with the Recruiting Team to build pipelines for all department roles.
• Build a high performing team through coaching, training, motivational activities, and new hire selection.

Quality

• Ensure all Service System, Sales, and Installation Processes are implemented and reinforced.
• Collaborate with dispatch by having the Opportunity Process implemented and reinforced.
• Ensure inspections and quality of work is to our standard of excellence.
• Manage workflow capacity to ensure timely delivery of work is implemented and reinforced.
• Oversee and input Daily Huddle numbers, ensure they are communicated and executed daily.
• Review Daily Pace Report – identify department priorities, challenges, and resource needs.
• Ensure weekly departmental meetings are held, and the content is moving us towards our goals.
• Report to company meetings as instructed.
• Partner with CFO for budgetary meetings, reporting, and requirements.
• Work with Leadership to formulate and implement a sound business plan to reach targeted goals and revenue.
• Lead the team in a healthy way and mentors others.
• Maintain customer satisfaction and company reputation by championing 5 star service and reviews..
• Abide by authority and expectations set by the President and Vice President.

Efficiency

• Maintain proper pricing for all departments and updates regularly, with approval from the CEO.
• Maintain and negotiate vendor contracts and relations.
• Ensure direct cost percentages on income statements are at or above budget/at or above benchmark by department.
• Manage and understand the P/L for the overall business
• Responsible for achieving annual objectives regarding budgeting, profit, volume, margins and KPIs.
• Manage expenses and inventory control.
• Maintain a knowledge of competitors, pricing and maintain market lead.

Skills, Abilities, and Requirements

• Passionate about the Company Brand & Core Values
• Communication, Oral - Ability to communicate effectively with others using the spoken word.
• Communication, Written - Ability to communicate in writing clearly and concisely.
• Accountability - Ability to accept responsibility and account for his/her actions.
• Customer Oriented - Take care of the customers’ needs while following company procedures.
• Working Under Pressure - Ability to complete assigned tasks under stressful situations.
• Problem Solving - Ability to find a solution for or to deal proactively with work-related problems.
• Detail Oriented - Ability to pay attention to the minute details of a project or task.
• Active Listening - Ability to actively attend to, convey, and understand the comments and questions of others.
• Sales Ability - Ability to use appropriate interpersonal styles and communication methods to gain acceptance of a product, service, or idea.
• Organized - Possessing the trait of being organized or following a systematic method of performing a task.
• Assertiveness - Ability to act in a self-confident manner to facilitate completion of a work assignment or to defend a position or idea.
• Accuracy - Ability to perform work accurately and thoroughly

Education: High School Graduate or General Education Degree (GED): Required. Degree in related business field preferred, but not required.
Experience: 5-7 years in operations and 3-5 years experience in leadership required. Nexstar (or similar service sales system) experience is preferred. Experience in a fast-paced, entrepreneurial environment. Plumbing/Mechanical/Construction industry experience preferred.
Computer Skills: Highly proficient with all Google/Microsoft platforms, especially Docs/Word, Sheets/Excel: spreadsheets and document tools. Willing and capable of learning new software and communication tools . Exposure to Service Titan is a plus.
Certifications & Licenses: Any licenses pertaining to trade lines are a plus, but not required.
Other Requirements: Valid and current driver’s license. Clear driving and background records; insurable by company’s insurance carriers.
Job Type: Full-time
Pay: From $110,000.00 per year
Benefits:

• 401(k) matching
• Paid Time Off (Vacation, Sick, Holiday, Birthday)
• Dental insurance
• Health insurance
• Vision insurance

Supplemental Pay:

• Bonus pay

• All independently owned and operated franchised businesses operate under the service brands’ marks, trademarks, trade names, logos, emblems, slogans, or other indicia of origin in connection with the Mr. Rooter Plumbing® franchise system within a specified geographical area. Only the independently owned and operated franchised business shall have any interaction with or authority for its business and make all employment related decisions related to its franchised business.