Company Description

MR.FIX-IT™ is an award-winning home improvement company with over 53 years of providing quality products, craftsmanship, and a work environment that is focused on people, both each other and our customers we serve.

Job Description

Full-Time Call Center Representative/Appointment Setter

This is an on-site position.

We are looking for the BEST of the BEST to join our Elite Team at MR. FIX-IT, a leader in the multi-billion-dollar home improvement industry for over 53 years. We are growing and we need people who are looking to grow with us. The ideal candidate will possess the drive to succeed in a fast-paced call center environment. Call center agents will make outbound calls and take inbound calls to/from homeowners who have expressed an interest in one of our home improvement services.

Responsibilities:

• Meet or exceed incentive-based goals by converting inbound and outbound customer phone calls to appointments by using the company's provided script and proven methodology.
• Actively make outbound phone calls to sell the value of scheduling an in-home consultation with the goal of converting the call to an appointment with our Project Specialist.
• Answer inbound calls to schedule appointments.
• Meet regularly with coaches and direct supervisors to provide and receive feedback on job performance.
• Great communication skills and a Super Attitude are a must!

Qualifications:

• Self-motivated to achieve goals around the number of calls and appointments scheduled.
• Inside sales and/or call center experience preferred.
• Superior phone etiquette and verbal/writing skills.
• High school diploma or equivalent.

Schedule:

• Monday-Friday 8am-5pm or 11am-8pm

This position is currently based in our Ashland office and is not remote.

Benefits

• Health
• Dental
• Life Insurance
• 401K with company match
• PTO
• Paid Holidays
• Paid Volunteer Time
• Opportunity for advancement
• Professional Development
• Direct Deposit
• Amazing Company Culture