Mr. Appliance of West Central Ohio, Inc. is looking to hire a Customer Service Representative Parts Specialist in the Parts Department. This job is located in Lima, Ohio, in a small call center. This franchise is independently owned and operated.
This is a full-time and long term position, with 40 hours per week. The operating hours are Monday-Friday from 8am-5pm, with a one hour lunch. There is a 90 day probationary period in which time off is not allowed.
This position includes a benefits package, which includes:
-401k with matching, up to 3.5%
-Full health insurance, dental, and vision
-Paid holidays
-Paid PTO days
-Paid vacation
Hourly pay at $16.00/hr.
The CSR Parts Specialist duties include but are not limited to:
-Answering a multi-line phone in the parts department
-Ordering parts for customer jobs daily
-Performing parts research when needed and working with technicians and other office personnel as needed
-Performing routine back order status checks, searching for an alternative and regularly updating the expected delivery date and the customer on the current status
-Working directly with part venders, manufacturers, etc. to get part issues resolved and customers taken care of efficiently
-Assisting other departments as necessary
-Keeps a neat and tidy work station and performs cleaning tasks as assigned
-Miscellaneous tasks assigned by management
Necessary Qualities and Attributes
-Coachable
-Team Player
-Organized
-Motivated
-Positive
-Loyalty to the brand
-Hardworking
-Dedicated
-Multitasking abilities
-Adaptable
-Quick Learner
-Resilient
-Willingness to take initiative
Requirements:
-Minimum 3 years customer service experience required
-Previous call center, inventory, or part experience is preferred but not required
-Ability to report to work each day and on time
-Ability to pass a background. check, drug screen, and nicotine test