Company: Mountain Regional Equipment Solutions (MRES).

Location: Central Salt Lake City, Ut, and field services throughout the Western US.

About Us:

MRES Holdings Inc. (Mountain Regional Equipment Solutions) is a leading provider of sales, installations, and services for Automated Lubrication Systems, Active and Passive Safety Systems, and Maintenance Products. Our expertise spans various applications and industries, including Mobile Heavy Equipment, On Road Vocational and Transport Equipment, Cranes, Rail, and Industrial Plant and Stationary Equipment. As a company committed to excellence, we strive to deliver top- notch solutions to enhance the efficiency and safety of our client’s equipment.

Responsibilities: Job Title: Customer Service Technician (CST).

As a Customer Service Technician (CST) at MRES, you will play a crucial role in delivering exceptional service to our customers by providing installation, maintenance, and support for our diverse range of products. Working both in our shop and at customer sites throughout the Western US, you will be responsible for ensuring the functionality and reliability of Automated Lubrication Systems, Safety Systems, and Maintenance Products. Your primary responsibilities will include:

1. Installation and Maintenace:

· Install and maintain Automated Lubrication Systems, Active and Passive Safety Systems, and Maintenance Products on various types of heavy equipment and machinery.

· Conduct routine inspections, troubleshooting, and repairs to ensure optimal performance and safety compliance.

2. Customer Support:

· Interact with customers professionally and courteously, addressing their inquiries, concerns, and service requests in a timely manner.

· Provide technical guidance and assistance to customers regarding the operation, maintenance, and troubleshooting of our products.

3. Safety and Compliance:

· Adhere to all safety protocols and procedures, including MSHA, OSHA, DOT, and company specific guidelines.

· Ensure compliance with industry regulations and standards during installations and service operations.

4. Documentation and Reporting:

· Complete all necessary paperwork, including service reports, work orders, and documentation of parts used.

· Maintain accurate records of service activities and equipment maintenance history.

Qualifications:

· High School Diploma or equivalent; Associate degree preferred.

· Previous experience in technical or mechanical field preferred.

· Strong mechanical aptitude and problem-solving skills.

· Excellent communication and customer service skills.

· Ability to work independently and as part of a team.

· Willingness to travel and work in various environmental conditions.

· Valid driver’s license with clean driving record (for those issued a company vehicles).

Benefits:

· Competitive compensation based on experience and skill level.

· Comprehensive benefits package including 100 % paid for employee medical, dental, vision and life insurance.

· Paid training and Tuition Reimbursement.

· Company Match Retirement.

· Paid holidays, Paid Time Off (PTO), Vacation Pay, Bereavement Pay.

· 100% paid travel expenses

· Company provided tools and tool reimbursement program.

MRES Holdings Inc.is an equal opportunity employer. We encourage candidates of all backgrounds to apply. We appreciate all applications but only those selected for an interview will be contacted.

Job Type: Full-time

Pay: $22.50 - $30.00 per hour

Expected hours: 40 – 50 per week

Benefits:

• 401(k)
• 401(k) 3% Match
• 401(k) matching
• Company truck
• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Tools provided
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift

Supplemental pay types:

• Overtime pay

Ability to Relocate:

• Salt Lake City, UT 84104: Relocate before starting work (Required)

Work Location: In person