This position is responsible for providing customer service in clinical environments and maintaining patient demographic information. Customer Service Representatives must additionally be able to perform the duties regarding patient scheduling, payments/co-payments, and cashiering functions.

Essential Functions

• Updates patient demographics and verifies insurance information per visit.
• Collects payments and provides receipts.
• Securely performs cashiering responsibilities such as closing daily batch, balancing cash drawers, and allocating the money into the safe.
• Ensures completion of all forms and obtains the required signatures. Notes in the system regarding the release of information, privacy policy, and assignment of benefits.
• Appropriately schedules appointments per department guidelines; provides each patient with future appointments details.
• Obtains medical records for same day appointments.
• Promptly answers telephone encounters including (but not limited to) stating their department and asking the name of the customer.
• Handles telephone encounters including coding them to the correct department.
• Performs other department-specific tasks related to customer service, patient scheduling, patient insurance administration, etc.
• Consistent, reliable in-person attendance is required.
• Performs other duties as assigned.

Qualifications

Minimum Qualifications:

• High school diploma or equivalent

Preferred Qualifications:

• At least one year of previous customer service experience

• Bilingual in English and Spanish