Company Description
Start-to-finish manufacturing, packing, and distribution of best-in-class, grab-and-go items to drive growth to a customer's bottom line - this is the dynamic and delicious world of Mountain Manufacturing. With the latest array of in-house manufactured food, snack, and beverage offerings, customers can choose products from a family of name brands or create their own custom-made, private label products to stand out in the market.
Job Description
At OLM Food Solutions we strive to hire talented people who can think outside of the box, lead and create. Our culture is not typical or ordinary, and we aim to keep it that way. At OLM Food Solutions, we believe in providing a rich working environment, one filled with challenges that pushes us to innovate in ways that captures the imagination. Our culture is about fun, meaningful work, and a true sense of community.
We Deliver the Goods:

• Competitive pay and benefits, including Day 1 Health & Wellness Benefits, Employee Stock Purchase Plan, 401K Employer Matching, Education Assistance, Paid Time Off, and much more.

• Growth opportunities performing essential work to support America's food distribution system.

• Safe and inclusive working environment, including culture of rewards, recognition, and respect.

OLM Food Solutions is taking applications for a Customer Solutions Specialist for their Sioux Falls, SD location. This is a full-time, hourly position.
A Customer Solutions Specialist will be the liaison between OLM Food Solutions and its internal/external customers, giving them the highest degree of customer service. The Customer Solutions Specialist will effectively process orders, upsell, solve customer issues, and document complaints, keeping customer satisfaction at the core of every decision and behavior.
Essential Functions

• Manage large amounts of inbound and outbound calls in a timely manner.

• Accurately process orders, reviews for accuracy and seize all opportunities to upsell products.

• Identify customers' needs, clarify information, research, and document issues and at times providing solutions/alternatives. Directs them to the person able to assist them.

• Build sustainable relationships and engage customers by taking the extra mile.

• Monitor order schedules and expedite delivery per customer requests. Confers with production, shipping, warehouse, or transportation to expedite or trace missing orders/items or delays.

• Maintains detailed files and documentation.

• Assist in Fundraiser process.

• Advanced SAP functions as assigned.

• Complete Driver Paperwork

• Assist with Private Label and Other Specialized Account Process

• Train and mentor New Staff

• Meet personal/team qualitative and quantitative targets and goals.

• Special Projects as assigned.

• Other duties as assigned.

Required Qualifications
Experience and Education Competencies

• Education and/or Experience. High school diploma or general education degree (GED). Two or more years of Customer Service Sales support experience and/or training; or equivalent combination of education and experience.

• Communication/Language Skills. Excellent communication skills (written, verbal and listening) are a must. Ability to read and comprehend documents, simple instructions, and reports.

• Problem Solving/Analysis. Social perceptiveness: awareness of other's reactions and understanding of why they react the way they do.

• Technical Competencies. Experience & knowledge in MS Office products (Excel & Word) required. Ability to 10 key by touch. Knowledge of SAP.

• Reasoning Abilities. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. Strong analytical skills with ability to identify opportunities.

EEO Statement
Performance Food Group and/or its subsidiaries (individually or collectively, the "Company") provides equal employment opportunity (EEO) to all applicants and employees, regardless of race, color, national origin, sex, marital status, pregnancy, sexual orientation, gender identity, religion, age, disability, genetic information, veteran status, and any other characteristic protected by applicable local, state and federal laws and regulations. Please click on the following links to review: (1) our EEO Policy; (2) the "EEO is the Law" poster and supplement; and (3) the Pay Transparency Policy Statement.