3 PT Member Service Representative (Teller) Jobs in Heber, UT
Mountain America Credit Union is Hiring a PT Member Service Representative (Teller) Near Heber, UT
Job SummaryAt Mountain America, we create exceptional service experiences with every member, every time. We provide life changing value by genuinely caring about each member, expertly applying our sales philosophy (AAA) and helping our members define and achieve their financial dreams. Our work results in members who champion Mountain America.
Job DescriptionLOCATIONHeber Branch635 South Main Street
Heber City, UT 84032
SCHEDULEPart Time; Monday – Friday Hours will vary between 8:45am – 6:15pm; Rotating Saturdays 8:45am – 2:15pm
At Mountain America, we are committed to taking care of all our employees.
- Starting competitive pay of $18.25 per hour and can increase depending on experience, plus incentives
- Performance reviews with opportunities to increase compensation
- Excellent medical and dental benefits with minimal employee contribution (full time employees)
- Paid time off, volunteer time off, and paid holidays
- Matching 401K
- Tuition assistance
- Professional development
- And more!
Member Focus
- Provides exceptional member service to credit union membership by assessing member needs, advising to meet their needs, and assisting in those transactions, which could include opening new accounts, servicing existing accounts, and explaining our products and services that best suit our member’s needs and accomplish the credit union objectives.
- Recognizes member needs, educates on options for managing financial transactions through MACU tools, resources, technology and cross-sells products and services as needs arise through a consultation approach
- Consistent focus on increasing member satisfaction and account retention
- Expected to meet sales and service goals
- Uses lead lists to make outbound efforts to call existing membership to provide additional consultation on MACU products and services
- Resolves problems by clarifying member complaints, determining the cause of the problem, providing the best solution to resolve the problem, expediting correction or adjustment, and following up to ensure resolution.
- Follows up with member interactions with thank you notes and phone calls using the MACU New Member Onboarding approach
- Maintains cash drawer
- Initiates wire transfers, cashiers checks, and cash advances
- Creates VISA cards
- Opens and processes IRA transactions, certificates of deposit, and redeem savings bonds
- Uses judgement to place appropriate check holds and issue fee reversals
- Assist fraud victims by processing fraud disputes
- Accurately and efficiently processes transactions in accordance with established policies and procedures
- Assists in the opening and closing procedures of the branch
- Responsible for Branch Security which includes vault combinations, security codes, and member information.
- Represents the credit union in a professional manner, both in dress and in actions
- Keeps work area neat and clean
- Responds to email/voicemail/missed calls/other communication in a timely manner
- Actively participates and completes product knowledge courses
- Travel may be required
- Complies with all regulations as required by law
- Performs other duties as assigned
ExperienceAt least six months of customer service experience.
Industry Experience Preferred.Education
High school diploma or equivalent
Licenses, Certificates, Registrations, Trainings
- A valid driver’s license is required
- MSR onboarding through the following:
- Branch Foundations
- Teller Branch Checklist
- Products & Services
- Teller Follow-up Training
- Proficient computer operating skills
- Understanding of Microsoft Office Suite (Outlook, Word, Excel)
No supervisory/managerial responsibilities
Other Skills And Abilities
- Thorough knowledge of credit union policies, procedures and regulations
- Ability to identify lending opportunities and make recommendations.
- Ability to cross-sell financial services of the credit union to create exceptional member service
- Ability to perform financial calculations
- Ability to communicate effectively and persuasively using written and verbal communication
- Ability to talk, hear, sit, use hands to handle or feel and reach with hands and arms consistently
- Ability to stand, walk, kneel and crouch occasionally
- Close vision (clear vision at 20 inches or less)
- Distance Vision (clear vision at 20 feet or more)
Ability to lift up to 10 pounds consistently and up to 50 pounds occasionally
Environmental
There are no unusually environmental factors
Noise Environment
Moderate noise (business office with computers and printers, light traffic)
Mountain America Credit Union is an EEO/AA/ADA/Veterans employer.
Job Summary
Part Time
$32k-38k (estimate)
05/25/2024
07/09/2024
macu.org
West Jordan, UT
100 - 200
Related Companies
The job skills required for PT Member Service Representative (Teller) include Customer Service, Products and Services, Financial Services, Microsoft Office, Communicates Effectively, Verbal Communication, etc. Having related job skills and expertise will give you an advantage when applying to be a PT Member Service Representative (Teller). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by PT Member Service Representative (Teller). Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for PT Member Service Representative (Teller) positions, which can be used as a reference in future career path planning. As a PT Member Service Representative (Teller), it can be promoted into senior positions as a Managed Care Coordinator that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary PT Member Service Representative (Teller). You can explore the career advancement for a PT Member Service Representative (Teller) below and select your interested title to get hiring information.
If you are interested in becoming a Member Service Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Member Service Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Member Service Representative job description and responsibilities
Provided members high-level customer service to ensure complete satisfaction by fulfilling their requests and concerns through effective communication and member engagement.
12/18/2021: Huntsville, AL
Customer service representatives (CSRs) are the front-line support within organizations that sell products and services to consumers and businesses.
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They deliver high-quality customer service, listening to members' requests and working to find the appropriate solution.
01/09/2022: Knoxville, TN
Essential Duties and Responsibilities Greet members, prospective members and guests, providing exceptional customer service.
02/06/2022: Seattle, WA
The statement of service must provide the branch of service, rate/rank, all dates of service, the expected date of discharge and anticipated character of service (Honorable, General, etc.).
01/03/2022: Wichita, KS
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Member Service Representative jobs
An associate member service also manages membership application requests and evaluates eligibility.
03/03/2022: Idaho Falls, ID
Building member relationships through quality service experiences.
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Process service requests and create authorizations to communicate transportation details to partners.
01/31/2022: Atlanta, GA
Customer service representatives must have high EQ, be excellent at communication, and have superb problem solving skills.
02/15/2022: Danbury, CT
Provided great member service that reflected on repeat and referral members.
02/27/2022: Atlantic City, NJ
Step 3: View the best colleges and universities for Member Service Representative.
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