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If you enjoy helping others via the phone we have a contract opportunity in Norcross, GA that could be a match. The primary purpose of this role is to answer 20 technical calls daily from customers (company / independently owned stores and employees) regarding company software, hardware, and network issues.
The rep is responsible for receiving calls, finding resolution, and documentation.
Contract Duration : 6 months
Required Skills & Experience
What You Will Be Doing
Daily Responsibilities
Answers inbound technical questions from customers and gains understanding of each situation. Troubleshoots issues to find solution and partners with customer to solve issue together.
Confirms that solution worked properly before ending call. Escalates technical system situations to appropriate agents as required.
Ensures positive customer experience by de-escalating customer issues and concerns. Instructs customers on proper usage of the software and hardware.
Acts as customer advocate in addressing concerns and resolving issues. Instills confidence in the customers that concern will be addressed properly and with urgency.
Ensures prompt and accurate resolution of customer incidents with a high degree of ownership. Reports network events upon occurrence to leadership.
Escalates phone call if unable to resolve issue until problem is resolved to the callers satisfaction. Notifies appropriate leadership of customer escalations and dissatisfaction in timely manner.
You will receive the following benefits :
Full Time
Business Services
$52k-70k (estimate)
05/11/2024
07/20/2024
motionrecruitment.com
BOSTON, MA
500 - 1,000
1994
BETH GILFEATHER
$10M - $50M
Business Services