Responsibilities:

May include:

• Provide fast, friendly and accurate information and assistance – for customers and other team members.
• Maintain professionalism and exhibit patience at all times to ensure customer expectations are met.
• Interact politely and effectively with customers, fellow employees, and business partners.
• Collaborate with co-workers for help with trouble shooting or answering questions.
• Answer customer support emails, branch questions or requests/taking on responses for our Bangkok team
• Educate customers about terminology, features and benefits of products to improve product related sales and customer satisfaction.
• Provide accurate information regarding availability of in-stock items, product and delivery information
• Process submitted orders, requests for quotations and assign tickets using designated CSR software (Freshdesk) order center.
• Recommend alternate products based on cost, availability, or specifications.
• Assist with month end clean-up for orders that have not been closed out for billing.
• Monitor scheduled shipment dates to ensure timely delivery and expedite as needed.
• Obtain accurate information from vendors relating to shipment dates and expected date of delivery.
• Participate in on-the-job training activities, cross-train other employees on various tasks, and take individualized training – as assigned.
• Effectively adhere to policy and procedures in compliance with Company policy and the law.
• Maintain clean, professional, and safe work environment; creating an environment that welcomes others.
• Adhere to Motili Inc. culture related to respect for the individual, service to our customers and striving for excellence.
• Participate in additional projects/activities to support ongoing business needs.

Qualifications:

Nature & Scope:

• Possesses a broad theoretical job knowledge typically obtained through advanced education
• Has no discretion to deviate from established procedures by performing structured work assignments
• Work is closely supervised
• Problems faced are not typically difficult nor complex
• Explains facts, policies and practices related to job area

Knowledge & Skills:

• Ability to quickly learn about products and services offered
• Effective and professional verbal and written communication skills
• Excellent customer service background and relationship management skills and negotiation skills
• Problem solving, de-escalating and resolving conflicts within a work setting
• Strong team player, results orientated, dedication to excellence and sense of urgency to achieve business objectives
• Ability to apply good judgement and strong work ethics and integrity on the job
• Ability to establish positive working relationships with internal and external customers and employees
• Attention to detail and accuracy, effective organizational and time management skills
• Strong knowledge of MS Office – Excel, Word, PowerPoint, and Outlook - Email/scheduling, creating, and updating spreadsheets - Working knowledge of Freshdesk software – preferred

Experience:

• Telecommunication experience, answering phones and directing calls
• 1 – 3 years of more in customer service or 1-3 years in inside sales
• 3 plus years of experience in HVAC/Plumbing and/or Contractor/Building trades - preferred

Education:

• High School Diploma or G.E.D – required
• Associate’s degree – a plus

Physical Requirements/Work Environment:

· Must be able to perform essential responsibilities with or without reasonable accommodations

Pay Range:

• $ 18.15 - $22.70

Qualified Applicants must be legally authorized for employment in the United States. Qualified applicants will not require employer sponsored work authorization now or in the future for employment in the United States.

The Company provides equal employment opportunity to all employees and applicants regardless of a person’s race, color, religion (including religious dress or grooming practices), creed, national origin (including language use restrictions), citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including HIV/AIDS), medical condition (including cancer and genetic characteristics), genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law. The Company will comply with all federal and state regulations and statutes pertaining to individuals with disabilities

Job Type: Full-time

Pay: $18.15 - $22.70 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Education:

• High school or equivalent (Preferred)

Experience:

• Customer Service: 1 year (Required)

Ability to Relocate:

• Suite 1533 Denver, CO 80202: Relocate before starting work (Required)

Work Location: In person