Responsibilities:
- Greet and welcome guests in a friendly and professional manner
- Check-in and check-out guests efficiently and accurately
- Answer phone calls and respond to guest inquiries
- Provide information about hotel amenities, services, and local attractions
- Handle guest complaints and resolve issues promptly and courteously
- Process payments and maintain accurate records of guest transactions
- Assist with night audit duties as needed
- Maintain a clean and organized front desk area

Experience:
- Previous experience in guest relations or customer service preferred
- Familiarity with hotel operations and front desk procedures
- Excellent phone etiquette and communication skills
- Strong customer service skills with the ability to handle difficult situations calmly and professionally
- Knowledge of night audit procedures is a plus
- Proficient in using computer systems, including hotel management software and phone systems
- Ability to multitask and prioritize tasks effectively in a fast-paced environment

Note: This job description is intended to provide a general overview of the position. Duties, responsibilities, and requirements may be subject to change based on the needs of the hotel.

Job Type: Full-time

Pay: $9.00 - $10.00 per hour

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Monday to Friday
• Morning shift
• Night shift

Work setting:

• In-person

Work Location: In person