Do you enjoy helping those who can't help themselves?

The Field Manager manages all aspects of the coordination of home care services- overseeing Caregivers and their Clients and documents all interaction according to internal, federal, and state regulations.

Scheduling:

• Coordinates scheduling adjustments with Care Coordinator
• Tracks caregivers' availability & plans the schedules accordingly with Care Coordinator
• Ensures employees are clocking in and out and troubleshoots any issues
• Resolves scheduling conflicts as they occur (all schedule changes must be approved by Care Coordinator)
• Serves as the first back up person to fill in houses when there is a hole
• Coordinate emergency staffing issues such a no-shows

Customer Service:

• Ensures quality service and client satisfaction
• Ensures a pleasant employee experience
• Serves as a leader for the caregiving team
• Ensures the highest standard of care
• Maintains confidentiality and respect for HIPAA compliance

Administrative Compliance:

• Adheres to strict internal policies and procedures, as well as state mandated laws.
• Takes direction from Care Coordinator on all compliance needs, including but not limited to:
• In-Home Trainings/CPOC Tests
• Unannounced Visits
• Quarterlies (split)
• Compliance Spreadsheet Entries
• Assists with mapping when needed
• Assists with office clerical work, filing, answering phones, other office duties etc. as needed and assigned.

Training:

• Troubleshoots caregiver app issues with the caregiving teams
• Reviews the client's plan of care with each new Caregiver, and then completes in-home training on-site in the client's home, which may include family guidelines, specific emergency protocol, and hands-on experience with the plan of care.

On-Call:

• Responsible for handling after hours calls regarding non-emergent issues relating to but not limited to:
• Staffing
• No Data Calls/PA Issues
• LaSRS and Highflyer Help
• Will loop in Care Coordinator for any emergency calls
• Non-emergent calls can be answered and handled during business hours
• Emergent calls must be answered and handled right away

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Measurements of Performance:

• Timeliness; visits, training, and paperwork are not delinquent
• Accuracy; all documentation is correct and in line with state standards
• Quality; the oversight provided ensures adequate care
• Cooperation; ability to coordinate care with a teamwork mentality
• Communication; effective coordination of all aspects of the job
• Conscientiousness; ability to complete duties with minimal oversight
• Sense of urgency
• Availability when responding to incidents, scheduling issues, & on-call events

Education and Experience:

• High school diploma; 4-year college degree or associates preferred
• Licensed Practical Nurse
• 3 Years experience in healthcare, special education, or caregiving is a plus

Requirements:

• 18 years of age
• Pass a state mandated background check
• Pass a motor vehicle record check
• Valid Driver's License & current automotive insurance
• Reliable transportation
• Ability to complete/pass all training requirements that are state-mandated, including but not limited to:
• Basic First Aid training
• 16 Hours of medication administration training
• 16 Hours of DSW training
• Continuing education
• All staff shall have the ability to read and write at a level that allows them to understand the client's services plan, document services provided, and carry out directions competently as assigned.
• Administrative staff must be able to prioritize the safety of clients over personal schedules. For example: securing shelter for a client before personally evacuating for a hurricane, etc.

Knowledge, Skills and Abilities

• Excellent communication and organization skills
• Excellent written and verbal skills
• Strong clerical and administrative abilities
• Resilient emotional intelligence and management principles
• Attention to detail

Physical Requirements:

• Ability to sit at a desk for extended periods of time
• Ability to climb one flight of stairs and enter various client homes that may or may not be handicap accessible.
• Ability to drive and visit client homes throughout the week