POSITION SUMMARY
Provide the highest level of quality and service to our guests in an incredibly friendly atmosphere. Assist servers in food service and restaurant cleanliness. Deliver food items from the kitchen to the guests' table in a timely manner.
ESSENTIAL FUNCTIONS
Reasonable Accommodations Statement
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
Essential Functions Statement(s)
Assist in preparing the restaurant for dining service by setting up section including preparing items such as condiments, garnishes, silverware, coffee, tea, ice, etc.
Greet all guests in a warm, personal, and friendly manner.
Check that each plate is wiped and correctly garnished prior to leaving the kitchen. Accountable for all plates leaving the kitchen window.
Deliver food items to guests' tables as ordered and within the appropriate time limits (hot food hot, cold food cold), describing each food item when placing them in front of the guests using the CPS method and seat position numbers.
Check for proper condiments and utensils when approaching the table to deliver food.
Assist guests with any requests or concerns and take action to correct any problems.
Assist service team as needed by removing dishes and glasses from tables or counters throughout guests' meal and take them to the kitchen for cleaning.
Keep clean kitchen pass out and runner stations, regularly checking floor for debris.
Stock service areas with supplies such as plates, utensils, pizza boxes, condiments, and to go items throughout service period.
Maintain awareness of current availability of food items throughout service period and communicate effectively with management and service team.
Take extra care to maintain the highest standard of cleanliness in each duty performed.
Must be dependable, report to work as scheduled and on time, and follow all policies regarding scheduling and attendance.
POSITION QUALIFICATIONS
Competency Statement(s)
Customer Oriented - Ability to take care of the customers needs while following company procedures.
Working Under Pressure - Ability to complete assigned tasks under stressful situations.
Safety - Ability to work safely by following all safety policies and procedures.
Active Listening - Ability to actively attend to, convey, and understand the comments and questions of others.
Communication - Ability to communicate effectively with coworkers, guests, and management to ensure all needs are met.
Response to Direction - Receive and follow directions from supervisors; follow direction of computer-generated tickets.
Teamwork Abilities - Ability to work together with a team in a positive manner to achieve a common goal.
Friendly & Energetic - Ability to exhibit a cheerful demeanor towards others and bring energy to the performance of the task.
Neat & Well Groomed - Neat & Well Groomed
SKILLS & ABILITIES
Experience: No prior restaurant experience required, although useful.
Certifications &
Licenses:
Must be at least 16 years of age.
Must take and pass all training tests 90% or higher.
PHYSICAL DEMANDS
N (Not Applicable) Activity is not applicable to this position.
O (Occasionally) Position requires this activity up to 33% of the time (0 - 2.5 hrs/day)
F (Frequently) Position requires this activity from 33% - 66% of the time (2.5 - 5.5 hrs/day)
C (Constantly) Position requires this activity more than 66% of the time (5.5 hrs/day)
Physical Demands Lift/Carry
Stand C
Walk C
Manually Manipulate F
Reach Outward C
Reach Above Shoulder O
Climb F
Squat or Kneel O
Bend F
Grasp C
Speak C
11-20 lbs C
21-50 lbs O
Push/Pull
13-25 lbs F
26-40 lbs O
Other Physical Requirements
Vision (Near, Distance, Color, Peripheral, Depth)
Sense of Sound - Hear verbal requests by guests, coworkers, and managers.
Sense of Smell
Sense of Taste
Sense of Touch
Ability to wear Personal Protective Equipment (PPE) Masks, non-slip shoes, back belt if lifting over 25 lbs.
WORK ENVIRONMENT
Fast paced, high energy, moderately noisy environment containing multiple personality types. Can become crowded and can become high pressure.
The company has reviewed this job description to ensure that essential functions and basic duties have been included. It is
intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not
intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and
requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of
employment, and the company reserves the right to change this job description and/or assign tasks for the employee to
perform, as the company may deem appropriate.