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Job description
Come join the Modway family!
We’re a team of passionate individuals with a unique company culture and dynamic work environment. With warehouses strategically located on both coasts, we aspire to bring joy to the modern home with furnishings for every room in the house.
Modway is seeking a Customer Service Representative with a passion for ensuring that customers’ needs are satisfied through effective communication and support. organization. The position will work on-site at our Corporate Office located in East Windsor.
Essential Duties & Responsibilities:
Resolves customers’ most pressing questions and concerns in a courteous, helpful, and knowledgeable manner in all areas of the Customer Experience value chain (i.e Order Entry, Customer Calls, Shipping, and Customer claims)
Research and diagnoses issues that resolve customer concerns to ensure a high level of retention and satisfaction
Follows the Customer Experience procedures and compliance requirements while exhibiting efficient workplace productivity and time management skills.
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts, and file documents the CRM database.
Experience & Competencies:
Must have a minimum of 1 years current Customer Service experience at a call center operations environment resolving customers' concerns
Must have 1 year current work experience using a CRM software
Ability to learn and adapt to new processes quickly
Strong work ethics and eager to learn
Team player and work well with others at all levels of the organization
Maintains positive attitude when facing change in a fast paced environment
Strong problem-solving skills and the ability to think analytically
Excellent communication skills both written and verbal
Modway offers competitive market compensation, paid lunch, federal and company holidays (12 to 15 holidays a year) benefits including medical, dental, vision, flexible spending account, AFLAC, 401K, employee discount, and PTO.
Modway is an equal opportunity employer and will not discriminate against any applicant for employment by race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status.
Job Type: Full-time
Pay: $23.75 - $24.50 per hour
Expected hours: 40 per week
Benefits:
Experience level:
Shift:
Weekly day range:
Work setting:
Ability to Commute:
Work Location: In person
Full Time
Wholesale
$41k-52k (estimate)
05/03/2024
05/20/2024
modwayfurniture.com
Hightstown, NJ
50 - 100
Wholesale
The job skills required for CSR - Customer Service Representative include Customer Service, Problem Solving, Communication Skills, Time Management, Work Ethic, Customer Interaction, etc. Having related job skills and expertise will give you an advantage when applying to be a CSR - Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by CSR - Customer Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for CSR - Customer Service Representative positions, which can be used as a reference in future career path planning. As a CSR - Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary CSR - Customer Service Representative. You can explore the career advancement for a CSR - Customer Service Representative below and select your interested title to get hiring information.