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At Compass, our mission is to help everyone find their place in the world. Founded in 2012, we’re revolutionizing the real estate industry with our end-to-end platform that empowers residential real estate agents to deliver exceptional service to seller and buyer clients.
Job Description:
We are seeking a dynamic and results-driven project manager to join our National Operations team. This role will be pivotal in enhancing our Customer Support functions, leading strategic projects to improve processes and ensure the delivery of top-notch front-line virtual support. As an Operations Manager, you will lead a small team of individual contributors and function as a “player-coach”, spearheading initiatives to improve the customer experience and operational excellence of our offshore vendor teams.
Responsibilities:
**This is onsite role***
Offshore Vendor Management and Enablement:
Process Improvement:
Project & Program Management:
Team Leadership:
Required Skills & Qualifications:
Communications:
Problem Solving & Analytics:
Project Management:
Team & Self Leadership:
Preferred Skills & Qualifications:
Perks that You Need to Know About:
Participation in our incentive programs (which may include where eligible cash, equity, or commissions). Plus paid vacation, holidays, sick time, parental leave, marriage leave, and recharge leave; medical, tele-health, dental and vision benefits; 401(k) plan; flexible spending accounts (FSAs); commuter program; life and disability insurance; Maven (a support system for new parents); Carrot (fertility benefits); UrbanSitter (caregiver referral network); Employee Assistance Program; and pet insurance.
Full Time
$117k-152k (estimate)
05/24/2024
07/23/2024