1 Renewal Specialist Job in Boca Raton, FL
Modernizing Medicine, Inc. is Hiring a Renewal Specialist Near Boca Raton, FL
At Modernizing Medicine, we look for passionate, innovative, creative Rock Stars!
- Inc. 5000 Fastest-Growing Private Companies in America 2023
- Company of the Year | 2023 BIG Innovation Awards
- Fastest-Growing Company of the Year – Large (Bronze) | 2022 Best in Biz Awards
- South Florida Business Journal, Best Places to Work 2021
Who we are:
We Are Modernizing Medicine (WAMM)! We're a team of bright, passionate, and positive problem-solvers on a mission to place doctors and patients at the center of care through an intelligent, specialty-specific cloud platform. Our vision is a world where the software we build increases medical practice success and improves patient outcomes. Founded in 2010 by Daniel Cane and Dr. Michael Sherling, we have grown to over 3400 combined direct and contingent team members serving eleven specialties, and we are just getting started! ModMed is based in Boca Raton, FL, with office locations in Santiago, Chile, Berlin, Germany, Hyderabad, India, and a robust remote workforce with team members across the US.
ModMed is hiring a driven Renewal Specialist (internally referred to as an "RCM Business Operations Specialist") to process and perform ongoing reviews of customer contracts, rates, provider licensing, and SaaS waivers. The role will be responsible for completing challenging and complex customer requests in an efficient and timely manner within compliance of company requirements and quality expectations, ensuring an excellent customer transaction experience.
Your Role:
- Serve as a point reference to interpret the terms of RCM agreements, addressing any questions that may arise
- Research and analyze customer accounts working through a customer backlog and resolving any contract discrepancies
- Interpret RCM customer agreements and addendums, in order to accurately enter, manage and deliver changes according to requirements
- Process customer churn and provider licensing updates
- Deliver exceptional customer service through proper analysis of customer requirements, on-time delivery, and timely communication of Agreement status
- Fulfills administrative requests coming in through multiple channels, i.e. Salesforce cases, tasks, and e-mail
- Build strong relationships within all areas of the business to promote collaboration
- Perform additional tasks as required to drive efficiencies in RCM Operations
Skills & Requirements:
- Ability to work onsite within our Boca Raton, FL headquarters three days per week
- Bachelor's Degree required or equivalent education/experience
- 2 years of customer contracting or renewals experience within a software company is strongly preferred
- Prior experience with SalesForce, and Mac is a plus
- Persistent follow-up skills
- Highly detail-oriented
- Excellent written, verbal, and interpersonal skills
- Ability to multitask, prioritize, and manage time effectively
- Thrive in a fast-paced, dynamic, and innovative environment
- Must be able to work in a team environment, anticipate needs, and exceed customer expectations.
- Proactive work ethic and team player with a positive attitude and independent thinker empowered to make decisions without immediate supervision
#LI-SF1
ModMed Benefits Highlight:
At ModMed, we believe it's important to offer a competitive benefits package designed to meet the diverse needs of our growing workforce. Eligible Modernizers can enroll in a wide range of benefits, including:
- Comprehensive medical, dental, and vision benefits, including a company Health Savings Account contribution,
- 401(k) Plan with immediate vesting in the company matching contribution,
- Generous Paid Time Off and Paid Parental Leave programs,
- Company paid Life and Disability benefits, Flexible Spending Account, and Employee Assistance Programs,
- Company-sponsored Business Resource & Special Interest Groups that provide engaged and supportive communities within ModMed,
- Professional development opportunities, including tuition reimbursement programs and unlimited access to LinkedIn Learning,
- Global presence and in-person collaboration opportunities; dog-friendly HQ (US), Hybrid office-based roles and remote availability,
- Weekly catered breakfast and lunch, treadmill workstations, Zen, and wellness rooms within our BRIC headquarters.
Job Summary
Full Time
Software & Cloud Computing
$45k-59k (estimate)
03/06/2024
06/03/2024
modmed.com
BOCA RATON, FL
500 - 1,000
2010
DANIEL CANE
$50M - $200M
Software & Cloud Computing
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