Customer Service / Project Coordinator - Modern SBC

Modern SBC, a leading communications and graphic design firm located outside Philadelphia with a national reach, seeks a highly organized and detail-oriented individual to join our team.

About Modern SBC

We foster a collaborative and relaxed work environment where you'll have the support of experienced staff readily available. We take pride in our long history of exceptional customer service, and your role will be integral in upholding that tradition.

Responsibilities

• Answering phone
• Manage and respond to client inquiries for custom flag, banner, and portable display projects via phone, email, and in-person visits.
• Maintain strong relationships with existing accounts by providing prompt and efficient service.
• Oversee client inquiries, generate estimates, and process sales and purchase orders following discussions with clients and prospects.
• Manage inbound and outbound email communication for both existing clients and new inquiries.
• Gather product information from production teams to effectively respond to client questions.

Qualifications

• Minimum 1 year of customer service experience.
• Excellent verbal and written communication skills with a meticulous eye for detail.
• Proficiency in Microsoft Office Suite (Outlook, Word, Excel). QuickBooks experience a plus.
• Superior organizational skills with the ability to prioritize and manage multiple projects while considering client expectations and production capabilities.
• Experience in creative services, marketing, or print services is a plus.
• Basic understanding of Adobe Illustrator is advantageous.
• Mathematical aptitude, particularly for square footage calculations and metric conversions.

Benefits

• Competitive salary and benefits package.
• Positive and collaborative work environment that prioritizes professional growth.

Work Schedule

• Part-time (30 hours) or full-time (40 hours) positions available. Monday-Friday, 8:30 am - 5:00 pm. This role requires working in person at our North Wales office.

If you thrive in a fast-paced environment and have a passion for delivering exceptional customer service, we’d like to meet you.

Please submit your resume and cover letter highlighting relevant experience to dconnor@modernsbc.com.

Job Types: Full-time, Part-time

Pay: $20.00 - $22.00 per hour

Expected hours: 30 – 40 per week

Benefits:

• Health insurance
• On-the-job training
• Paid time off

Experience level:

• 1 year

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Work Location: In person