We are looking for a Motivated BILINGUAL Customer Service Rep. If you are looking for a place that will permit growth and would like the opportunity to learn the insurance industry, this is for you!

We are hiring a full-time staff member to provide exceptional customer service to our clients. To accommodate our Spanish speaking clients, candidates must be BILINGUAL.

Job Summary
• Provides BILINGUAL customer service and resolves issues by offering solutions, explanations and options.

General Accountabilities
• Provides customers' information about products or services, takes or enters orders, cancels accounts, or obtains details of complaints.
• Ensures full customer satisfaction and maintains a friendly, helpful demeanor.
• Identifies and prioritizes problems and issues related to service area.
• Maintains close contact with customer to give updates on progress toward resolution of issue or service request.
• Ensures that appropriate changes were made to resolve customers' problems.
• Refers unresolved customer issues to designated departments for further investigation.
• Processes applications, releases, cancellations, adjustments, changes, requests, fees, invoices and other related paperwork.
• Keeps records of customer interactions, recording details of inquiries, complaints, or comments, as well as actions taken.
• *The company reserves the right to add or change duties at any time.

Job Qualifications
• Education: High school diploma or equivalent

Skills
• Excellent verbal and written communication
• Bilingual in Spanish
• Interpersonal skills
• Exceptional customer service
• Service orientation
• Critical thinking
• Active listening