Position Summary:

The Epic OpTime Anesthesia Specialist plays a pivotal role in ensuring the seamless operation and optimization of the OpTime and Anesthesia modules within the healthcare system. This role encompasses various responsibilities including service delivery, service management, workflow analysis, testing, upgrades/optimizations, project implementations, issue resolution, leadership, knowledge management, downtime processes, and training support. The Specialist collaborates closely with senior team members and operational leadership to analyze workflows, implement system upgrades, resolve issues, and facilitate the adoption of new processes. Additionally, they participate in system testing, downtime process testing, and contribute to training content development and delivery. The ideal candidate possesses a strong background in Epic systems, particularly in Optime and Anesthesia Operating Room Support, coupled with relevant certification and a commitment to delivering high-quality service.

Position Responsibilities:

• Delivery - Takes personal ownership of issues ensures a high degree of accuracy with all communications/deliverables completes tasks according to committed timelines demonstrates excellent service recovery and communicates with customers in a consistent manner.
• Management - Actively monitors assigned HEAT tickets documents activities thoroughly and resolves issues within the established service levels in a consistent manner.
• Workflow Analysis - Under direction of senior team members performs workflow analysis and design with input and guidance from key operational leadership. Facilitates workflow adoption on new processes.
• Testing - Participates in system testing events by executing scripts. Accurately documents and reports any noted errors or deficiencies.
• Upgrades/Optimizations- Provides support to department/end users during system upgrade and optimization activities.
• Projects and New System Implementations - Executes assigned tasks under the supervision of senior team members/management. Tasks are completed within a specified time frame.
• Issue Resolution - Utilizes system knowledge and available resources to address routine issues.
• Leadership- Actively participates in departmental and customer team meetings. Provides input and acts as a team resource by taking notes or other support activities.
• Knowledge - Achieves and maintains up-to-date application knowledge for assigned applications/process areas. Utilizes appropriate resources to further knowledge to address issues or complete assigned tasks.
• Down Time Processes - Actively participates in testing of downtime processes. Activities may include executing test scripts working with end users or other tasks to support downtime activities.
• Training - Participates in discussions related to the development of training content for users. Provides support to formal training classes, when necessary, in the form of proctoring materials preparation or other tasks as necessary.

Qualifications:

• 5 years’ experience with Epic preferred
• Epic OpTime Anesthesia application certification required.
• Anesthesia Operating Room Support with solid OpTime and Anesthesia build experience.
• Degree or equivalent experience