1 Business Development Center Trainer Job in Merrillville, IN

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Business Development Center Trainer

Mobility Works

Merrillville, IN | Full Time

$68k-88k (estimate)

3 Weeks Ago

Business Development Center Trainer

Mobility Works Merrillville, IN

$68k-88k (estimate)

Full Time | Utilities 3 Weeks Ago

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Mobility Works is Hiring a Business Development Center Trainer Near Merrillville, IN

Position Summary: The Client Care Center Trainer is responsible for the proficiency and success of team members in identifying and servicing the adaptive needs of MobilityWorks’ clientele.

This position requires a versatile individual, capable of facilitating in-person/virtual training to client care agent roles for client engagement and product solutions.

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Essential Job Functions and Duties:

Guiding newly hired employees through training curriculum and monitoring progress.
Identify performance improvement opportunities for new and tenured agents.
Ability to thrive in a fast-paced, high-call volume environment.
Develop rapport quickly with team members and clientele.
Monitor inbound/outbound appointments, internet leads, and task management prospect opportunities.
Model professional behavior for telephone lead management.
Foster a team environment by creating and maintaining a positive relationship with peers, clients, and general managers.
Adhere to all company policies and procedures, OSHA and other safety regulations, and all state-mandated regulations.
Always comply with MW’s Core Values (LOVE IT).
Complete other duties assigned.

Position Qualifications and Entrance Requirements:

At least 2-3 years of relevant experience preferred. Familiarity with automotive call center operation is not required, but helpful.
Highly effective communication skills with a compelling phone presence.
Strong customer service mentality.
Warm and friendly demeanor.
Good energy with a positive attitude.
Proficient with Customer Relationship Management software and integrated phone systems.
Solid verbal, written, and interpersonal communication skills are required.
The ability to complete multiple tasks simultaneously is required.
Candidates must successfully complete criminal and motor vehicle background checks and pre-employment drug screening.

Physical Demands/Work Environment:

Able to function capably in an office environment using standard equipment (telephones, fax machines, computers, copiers, etc.)
Must be able to lift up to 50 pounds. Frequent lifting and/or carrying of objects weighing up to 10 pounds.
Must be able to complete office-related physical activities (walking, standing, talking, hearing, pushing, reaching, seeing, stooping/crouching, smelling, depth perception, identifying colors) as needed.