Job Overview:
We are seeking a highly motivated and customer-oriented Bilingual Customer Service Associate to join our team. As a Bilingual Customer Service Associate, you will be responsible for providing exceptional service to our customers in both English and Spanish languages. This is a great opportunity for individuals who are fluent in multiple languages and enjoy assisting others.

Responsibilities:
- Communicate effectively with customers in both English and Spanish languages
- Provide prompt and courteous assistance to customers via phone as well as in-person
- Analyze customer inquiries and provide appropriate solutions or recommendations
- Perform data entry tasks accurately and efficiently
- Maintain a high level of professionalism and phone etiquette at all times
- Collaborate with team members to ensure customer satisfaction
- Handle escalated customer issues with empathy and problem-solving skills

Skills:
- Fluent in English and Spanish languages (written and verbal)
- Strong communication skills, both written and verbal
- Sales-oriented mindset with the ability to upsell products or services
- Ability to analyze customer needs and provide appropriate solutions
- Proficient in data entry and computer skills
- Excellent phone etiquette and interpersonal skills
- Experience with outbound calling is a plus
- Previous customer service experience is preferred

At our company, we value our employees' contributions and offer a competitive salary along with a comprehensive benefits package. Join our team of dedicated professionals who are passionate about delivering exceptional customer service.

Note: This job description is intended to provide a general overview of the position. It is not intended to be an exhaustive list of all responsibilities, skills, or qualifications associated with the role of Bilingual Customer Service Associate.

Job Type: Part-time

Pay: From $11.00 per hour

Expected hours: 15 – 20 per week

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance

Shift:

• Day shift
• Evening shift
• Morning shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Work setting:

• In-person

Work Location: In person