72 Service Manager I Jobs in Chapel Hill, NC
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Mobile Communications America is Hiring a Service Manager I Near Chapel Hill, NC
WHAT YOU WILL BE DOING:
- Direct all phases of CNS services and provisioning teams.
- Full responsibility for managing, scheduling, and overseeing workload of services and provisioning for a team of 4-8 team members.
- Responsible for providing feedback and counsel when needed to improve team’s efficiency and effectiveness.
- Provide proficient training documentation on processes for services and provisioning team.
- Develop and maintain positive relationships while providing excellent customer service both internally and externally.
- Set and achieve goals, establish priorities, reply, and provide feedback to customers, technicians, administration, invoicing, and problem resolution relating to services and provisioning.
- Maximize productivity by identifying and implementing business efficiencies of the team to meet revenue and customer expectations.
- Review and manage team’s open cases, Return Manufacturer Authorizations (RMA’s), and vendor returns are updated bi-weekly.
- Conduct weekly staff meetings to review weekly queue/goals, productivity reports, project timelines, procedures, and role assignments of services and provisioning team.
- Train, hire, and mentor new employees.
- Maintain cross-training of individuals within the services and provisioning team for all service and provisioning aspects.
- Coordinate cross-department project management.
WHAT YOU WILL BRING TO THE TEAM:
- 5 years of experience in technical/service management in the wireless industry or similar experience.
- Bachelor’s degree preferred or equivalent work experience.
- Leadership experience is a must.
- Skill sets include leadership, customer service, time management, professional experience in managing resources, organization and planning, computer, and good interpersonal skills.
- Ability to maintain a positive attitude, perform under pressure, and be highly motivated, adaptable, and dependable.
YOUR ENVIRONMENT AND PHYSICAL REQUIREMENTS:
DIRECT REPORTS:
TRAVEL REQUIREMENTS:
WHO WE ARE
Mobile Communications America, Inc. (MCA) provides wireless communication, data, and security solutions that enhance workplace safety, security, and efficiency nationwide. Customers trust us to provide a portfolio of turn-key systems, products, and services — including two-way radio communications, vehicle uplift, security video and access control systems, BDA/DAS, remote monitoring, GPS tracking, SCADA, dispatch, mass notification, and point-to-point wireless networks. Our more than 60,000 customers span industries such as public safety, commercial, manufacturing, education, healthcare, utilities, and government. In addition to being the largest Motorola partner in the U.S., MCA has strategic partnerships with over 1,000 major manufacturers to offer an extensive portfolio of products and technologies.
NOTE: The above statements are intended to describe the general nature and level of work being performed by the person assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, skills, and physical demands required of personnel so classified.
Mobile Communications America, Inc. is proud to be an Equal Opportunity workplace and is an Affirmative Action employer. We are committed to creating an inclusive environment that celebrates diversity. At MCA, we are “better together.”
Job Summary
Full Time
Telecommunications
$85k-110k (estimate)
05/09/2024
05/12/2024
wirelessnc.com
CHARLOTTE, NC
200 - 500
1997
Private
BOB HAYNES
$200M - $500M
Telecommunications
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The job skills required for Service Manager I include Customer Service, Leadership, Scheduling, Collaboration, Products and Services, etc. Having related job skills and expertise will give you an advantage when applying to be a Service Manager I. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Service Manager I. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Service Manager I positions, which can be used as a reference in future career path planning. As a Service Manager I, it can be promoted into senior positions as a Customer Service Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service Manager I. You can explore the career advancement for a Service Manager I below and select your interested title to get hiring information.
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Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Service Manager job description and responsibilities
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Service Manager jobs
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Step 3: View the best colleges and universities for Service Manager.
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