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Sales Support Specialist
$69k-88k (estimate)
Full Time | Telecommunications 4 Weeks Ago
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Mobile Communications America is Hiring a Sales Support Specialist Near Dallas, TX

MCA, your trusted advisor for wireless communications, data, and security, is seeking an experienced Sales Support Specialist to support our fast-growing Data division. The position can be remote in one of the following areas: Raleigh, NC - Manassas, VA - Dallas, TX or Houston, TX.

MCA seeks team members who share our values: service, growth, teamwork, and safety. As a Military Friendly Employer, we welcome veterans, with over 250 already on board. Join us and become part of the MCA family, where we prioritize both work and enjoyment. We offer competitive compensation and benefits such as Medical, Dental, Vision, 401K, PTO, Holiday Pay, Education Incentives, and more.


WHAT YOU WILL BE DOING
:
  • Receive and manage quote requests from channel partners.
  • Collaborate with the sales and product teams to ensure quotes are accurate and competitive.
  • Communicate effectively with channel partners to clarify requirements and provide timely updates.
  • Utilize HubSpot CRM software to log and track quote details and follow-up actions.
  • Support channel partners through the sales process, from quote to closure.
  • Provide exceptional customer service and maintain strong relationships with channel partners.
  • Meet processing and response time targets to contribute to sales team efficiency.
  • Stay updated on product knowledge and sales techniques to enhance quote accuracy and conversion rates.

WHAT YOU WILL BRING TO THE TEAM
:
  • Proven experience in an inside sales role, preferably in the technology or telecommunications industry.
  • Strong organizational skills and attention to detail.
  • Excellent communication skills, both verbal and written.
  • Ability to work in a fast-paced environment and manage multiple quote requests simultaneously.
  • Proficiency in CRM software and Microsoft Office Suite.
  • A team player with a positive attitude and a strong work ethic.
  • Minimum of a high school diploma; a Bachelor's degree in a related field is preferred.

YOUR
ENVIRONMENT AND PHYSICAL REQUIREMENTS:
The physical environment requires the employee to work inside and outside in heat/cold, wet/humid, and dry/arid conditions.
While performing the duties of this job, the employee is required to frequently stand, walk, sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; talk or hear; utilize personal protective equipment to prevent exposure to potentially hazardous materials, lift (overhead, waist level) from the floor, bending, frequently utilize near vision use for reading and computer use; be able to handle semi-frequent stressful conditions (cardiovascular), frequently work in outdoor weather conditions, frequently move equipment weighing up to 50 pounds, occasionally ascend/descend a ladder, operate a motor vehicle, frequently position self to maintain computers or other equipment as needed.
On-call for critical systems maintenance may be required. First shift hours Monday – Friday, with occasional 2nd or 3rd shift and weekends depending on project schedules.

TRAVEL REQUIREMENTS:
Travel as necessary to support company and customer needs.

D
IRECT REPORTS:
No Direct Reports


WHO WE ARE

Mobile Communications America, Inc. (MCA) provides wireless communication, data, and security solutions that enhance workplace safety, security, and efficiency nationwide. Customers trust us to provide a portfolio of turn-key systems, products, and services — including two-way radio communications, vehicle uplift, security video and access control systems, BDA/DAS, remote monitoring, GPS tracking, SCADA, dispatch, mass notification, and point-to-point wireless networks. Our more than 60,000 customers span industries such as public safety, commercial, manufacturing, education, healthcare, utilities, and government. In addition to being the largest Motorola partner in the U.S., MCA has strategic partnerships with over 1,000 major manufacturers to offer an extensive portfolio of products and technologies.

WHAT WE BELIEVE

We are better together through the MCA Way: living our core values of Service First, Growth, Teamwork, and Safety. We take our work and customers seriously and believe our best work can be fun. A component of our business that embodies the MCA advantage is our “Service First DNA” culture. Service isn’t just a motto for MCA, it’s an integral part of who we are and goes beyond our customers to our employees, partners, shareholders, and communities.

NOTE: The above statements describe the general nature and level of work performed by the person assigned to this job.They are not intended to be an exhaustive list of all responsibilities, duties, skills, and physical demands required of personnel so classified.Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Mobile Communications America, Inc. is proud to be an Equal Opportunity workplace and is an Affirmative Action employer. We are committed to creating an inclusive environment that celebrates diversity.At MCA, we are “better together.”

Job Summary

JOB TYPE

Full Time

INDUSTRY

Telecommunications

SALARY

$69k-88k (estimate)

POST DATE

03/29/2024

EXPIRATION DATE

04/16/2024

WEBSITE

wirelessnc.com

HEADQUARTERS

CHARLOTTE, NC

SIZE

200 - 500

FOUNDED

1997

TYPE

Private

CEO

BOB HAYNES

REVENUE

$200M - $500M

INDUSTRY

Telecommunications

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The job skills required for Sales Support Specialist include Sales Support, Customer Service, Microsoft Office, Communication Skills, Organizational Skills, Inside Sales, etc. Having related job skills and expertise will give you an advantage when applying to be a Sales Support Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Sales Support Specialist. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Sales Support Specialist positions, which can be used as a reference in future career path planning. As a Sales Support Specialist, it can be promoted into senior positions as a Sales Support Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Sales Support Specialist. You can explore the career advancement for a Sales Support Specialist below and select your interested title to get hiring information.

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If you are interested in becoming a Sales Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Sales Support Specialist for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Sales Support Specialist job description and responsibilities

Assists clients through each step of the sales process, helping them resolve any concerns or questions they may have while processing, tracking and shipping orders efficiently.

02/08/2022: Long Beach, CA

Performs administrative tasks to support the sales team and help them to gain and keep customers.

12/26/2021: Wichita, KS

Must arrange strategic schedules, provide necessary support materials to each member and devise plans that would help the team gain more sales.

12/27/2021: Rochester, MN

May arrange meetings and appointments with clients, develop sales strategies for profit growth and process orders while ensuring customer satisfaction.

12/27/2021: Salem, OR

Performing data entry for metrics such as sales and returns.

01/18/2022: Minneapolis, MN

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Sales Support Specialist jobs

Most sales support specialists do not need an advanced degree, an associate’s or bachelor’s degree.

02/14/2022: Minneapolis, MN

All sales support specialist jobs require at least a high school diploma.

02/26/2022: Norwich, CT

Sales support specialists who must travel to provide support or products to clients will also need to have a valid driver’s license.

02/19/2022: Sarasota, FL

3+ years sales/sales support, lead management or telemarketing experience and customer service experience considered.

03/05/2022: Brownsville, TX

1 year of experience as a Sales Support Specialist or similar role.

02/18/2022: San Francisco, CA

Step 3: View the best colleges and universities for Sales Support Specialist.

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