Our heart beats for talents - be one of them!

We are a dynamic and innovative organization that is dedicated to providing exceptional products/services to our customers. We strive to create a positive impact in our industry by continuously improving our processes.

We are looking for talented individuals who are passionate about their work and are committed to achieving their goals. If you are looking for a challenging and rewarding career, we encourage you to apply for our open positions and become a part of our team.

We are currently seeking an extraordinary Customer Service Representative (8:00AM-5:00PM, Monday-Friday) to work ON-SITE at our facility in Charlotte, NC. This is not a hybrid or remote position.

Your Role

As a Customer Service Representative, you are detailed-oriented at order entry accuracy while coordinating effective communication between the Customer, Key Account Manager and Manufacturing. You have a passion for providing responsive service to address customer concerns, answer questions, and assist them with their needs, while maintaining a strong sense for quality and continuous improvement to our customers.

Essential Duties and Responsibilities:

Process and follow up on Sales Orders

Build sustainable relationships and trust with customer accounts

Schedule, plan and manage meetings as required

Handle customer complaints, provide appropriate solutions and alternatives with proper follow up to ensure resolution/customer satisfaction

Provide data and prepare reports as required Learn and use acquired knowledge of products and services to answer inquiries or to forward to appropriate department

Develop a positive and friendly working relationship with internal customers

Support the Quality Program process

Additional duties as assigned by management

Your Profile

Desired skills and experience we are looking for:

Associates Degree

Minimum 3 years customer service experience

Previous work experience with manufacturing, specific to pharmaceutical preferred

Familiarity with CRM practices and systems

Intermediate experience with Microsoft Office Suite (Word, Excel, Outlook)

Key Skills and Attributes:

Customer-centric with a proven ability to provide high-quality service

Must demonstrate good judgment with the ability to make quick, sound decisions

The ability to adapt and respond to different types of characters and situations

Excellent communication skills including active listening

Must possess the ability to work independently and collaborate effectively

Excellent analytical and problem-solving skills

Our Offer

We offer you a workplace in a stable environment at an international company which is an industry leader. In addition, interesting tasks with a high degree of management scope in a team that lives our values, responsibility, performance, and passion on a daily basis. We believe in diversity and inclusion and strive to create a workplace where everyone feels valued, respected, and empowered to bring their whole selves to work. We offer competitive salaries, benefits, and flexible work arrangements to ensure that our employees can maintain a healthy work-life balance.