27 Customer Service Technician Jobs in Martinsburg, WV
MKS2 Technologies is Hiring a Customer Service Technician Near Martinsburg, WV
- Maintain a wide range of hardware and technology devices
- Resolve IT issues in a high volume, fast paced environment
- Assist in maintaining a 99.999% operational system availability
- Analyze and report on daily server event logs and provide corrective action as required
- Under supervision perform monthly security/system patches and updates manually or utilizing SCCM
- Troubleshooting of basic IT services, desktops, laptops, and peripheral devices as needed
- Daily use of ticketing system to manage workload and end-user assistance
- Qualifications
- Associate's degree in Engineering or Computer Science, 3-5 years equivalent work experience may be substituted
- 3-5 years of practical work experience providing general IT support / Help Desk
- Ability to diagnose and resolve technical and end-user problems in a customer service- oriented team environment
- Experience using the ServiceNow ticketing system
- Experience installing and maintaining, applications and associated hardware and peripherals; assisting users with IT procedures, system setup and network troubleshooting
- Excellent troubleshooting and problem resolution skills for federal government client(s) and/or the Dept. of Veterans’ Affairs is preferred
- Proficient with Windows 7/10, Office 2010 suite, Outlook 2010, and Office 365
- Ability to work independently with minimal direction providing technical and non-technical support to multiple users
- Experience with MS Active Directory basic administration
- Excellent customer service, communication and organizational skills are required
- Experience providing services to the federal government and/or the Dept. of Veterans’ Affairs is preferred
- Ability to work independently with minimal direction providing technical support to multiple users
- Ability to work overtime required on occasion
Overview
seeking a Desktop Support Technician. The Technician will provide routine IT customer support in both administrative and technical areas including user administration, directory rights; Working knowledge of documentation (technical writing); inventory; Provide support remotely in various field offices. Provide conference room equipment setup and support as needed. Assist IT specialists with system problem troubleshooting and resolution determination. Perform installation of various software patches/updates as needed. Provide support for the equipment maintenance program and assist with product research, documentation and recommendations where necessary. Troubleshooting of basic IT services as needed. Daily use of Helpdesk ticketing system. Perform system backups/restores.
Responsible for aiding in own self-development by being available and receptive to all training made available by the company, plans daily activities within the guidelines of company policy, job description and supervisor’s instruction in such way as to maximize personal output.
Responsibilities
Provide support remotely in various field offices
Provide conference room equipment setup and support as needed
Assist IT specialists with system troubleshooting and resolution determination
Perform installation of various software patches/updates as needed
Provide support for the equipment maintenance program and assist with product research, documentation and recommendations where necessary
Job Summary
Full Time
Business Services
$55k-75k (estimate)
04/15/2023
05/21/2024
mks2.com
LAKEWAY, TX
100 - 200
2008
BRENDAN MULLEN
$10M - $50M
Business Services
Related Companies
About MKS2 Technologies
Founded in 2008, MKS2 Technologies has helped Federal government customers design, implement and sustain mission-focused IT solutions focusing on cyber security support, enterprise application development, and instructional design and training. MKS2 is a Service-Disabled Veteran-Owned Small Business (SDVOSB) headquartered in Austin, Texas, with regional offices in Colorado Springs, CO, Monterey, CA, Portland, ME, and Washington, D.C. Our full-time staff works on Federal services contracts in 27 states and the District of Columbia to provide mission-critical support to the Department of Veteran...s Affairs, The U.S. Army and the U.S. Navy.
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The job skills required for Customer Service Technician include Customer Service, Customer Support, Troubleshooting, Technical Support, Organizational Skills, Installation, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Technician. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Technician. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Technician positions, which can be used as a reference in future career path planning. As a Customer Service Technician, it can be promoted into senior positions as a Technical Customer Support Specialist II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Technician. You can explore the career advancement for a Customer Service Technician below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Technician, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Technician for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Technician job description and responsibilities
Consults with customers to establish needs and offer the most appropriate solutions, providing the most gracious and highly professional service with patience, empathy, and the finest care.
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Respond to customer calls, electronic communications, and/or other telephone line reports related to CenturyLink products and services.
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Coordinate with various departments to restore or repair customer service.
03/05/2022: Syracuse, NY
Formulate trouble reports/tickets and/or provide solutions for customer repair problems.
03/20/2022: Anderson, IN
Customer service representatives typically use a telephone, computer, and other office equipment.
02/24/2022: Rock Hill, SC
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Technician jobs
Have a clear escalation pathway.
03/14/2022: Parkersburg, WV
Creating the bond and the trust.
03/15/2022: Terre Haute, IN
Have ample self-service options available.
04/03/2022: Winston Salem, NC
Define customer service responsibilities.
02/09/2022: Anderson, IN
Establish continuous communication with other departments.
02/08/2022: Norfolk, VA
Step 3: View the best colleges and universities for Customer Service Technician.
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