Spectra-Physics, Ophir, Newport and ESI are brands within the MKS Instruments Photonics Solutions division. We provide a full range of solutions including lasers for precision industrial and scientific research applications, laser and LED measurement, beam profiling, precision motion control, optical tables and vibration isolation systems, photonics instruments, temperature sensing, opto-mechanical components, optical elements, and systems for flexible PCB laser processing, high-speed MLCC testing, and CO2-laser-based systems HDI PCB and IC substrate manufacturing. MKS Photonics Solutions enhance our customers' capabilities and productivity in the semiconductor, advanced electronics and specialty industrial markets.

You Will Make an Impact By:

• Assist customers by performing the functions necessary to create and processRMAs, Sales Orders and Quotes.
• Engage with customers in a friendly tone and work to resolve any concerns, questions.
• Be self-starters who function well with minimal oversight.
• Be proactive, have the ability to multi-task, prioritize and manage time effectively.
• Work closely with Field Sales Engineers.
• Work closely with Calibration/Production Team.

Skills You Bring:

• Knowledge with CRM systems and practices
• Must have ERP experience preferably SAP, Outlook, and other Office applications.
• Continuous improvement skills, Lean, Six Sigma, etc.
• An AA Degree is preferred but not required.
• Strong people skills and active listening.
• 5 years Experience in customer service.
• All other duties/tasks assigned by Management.
• Able to lift up to 30lbs periodically

MKS is committed to working with and providing reasonable accommodations to qualified individuals with disabilities. If you need a reasonable accommodation during the application or interview process due to a disability, please contact us at:.

If applying for a specific job, please include the requisition number (ex: RXXXX), the title and location of the role

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Globally, our policy is to recruit individuals from wide and diverse backgrounds. However, certain positions require access to controlled goods and technologies subject to the International Traffic in Arms Regulations (ITAR) or Export Administration Regulations (EAR). Applicants for these positions may need to be "U.S. persons." "U.S. persons" are generally defined as U.S. citizens, noncitizen nationals, lawful permanent residents (or, green card holders), individuals granted asylum, and individuals admitted as refugees.

MKS Instruments, Inc. and its affiliates and subsidiaries ("MKS") is an affirmative action and equal opportunity employer: diverse candidates are encouraged to apply. We win as a team and are committed to recruiting and hiring qualified applicants regardless of race, color, national origin, sex (including pregnancy and pregnancy-related conditions), religion, age, ancestry, physical or mental disability or handicap, marital status, membership in the uniformed services, veteran status, sexual orientation, gender identity or expression, genetic information, or any other category protected by applicable law. Hiring decisions are based on merit, qualifications and business needs. We conduct background checks and drug screens, in accordance with applicable law and company policies.

MKS is committed to working with and providing reasonable accommodations to qualified individuals with disabilities. If you need a reasonable accommodation during the application or interview process due to a disability, please contact us at:.

If applying for a specific job, please include the requisition number (ex: RXXXX), the title and location of the role