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MiTek is a platform innovator and enabler that exists to transform the building industry with better building solutions. In 1955, MiTek transformed residential construction with the invention of the Gang-Nail plate and a digital platform that provided an affordable and scalable way to manufacture wood trusses. Today, MiTek delivers software, services, engineered products, and automated solutions that enable the building industry toimprove efficiencies by optimizingthe balance between off-site and on-site. With nearly 5,600 team members worldwide, MiTek collaborates across the building industry to enable and accelerate transformational breakthroughs in design and construction to transform the way the industry designs, makes, and builds. As a Berkshire Hathaway (NYSE: BRK-A, NYSE: BRK-B) company since 2001, MiTek has a record of continuous growth and innovation. Learn more at .
SummaryResponsible for providing technical assistance to customers and internal users in support of the MiTek Homebuilder software suite. Answer questions or resolve software and related computer problems for clients and co-workers in person, via telephone, or remotely. Assistance shall include installation, system configuration, network interaction, feature usage, enhancement needs, and system behavior. Also responsible for performing second-level support, including assisting in researching, troubleshooting, and resolving complex customer issues; Training on unfamiliar aspects of the software; Assisting in dealing with upset customers by joining the call or taking responsibility of the customer.Job Responsibilities & RequirementsA Brief Overview
Responsible for providing technical assistance to customers and internal users in support of the MiTek Homebuilder software suite. Answer questions or resolve software and related computer problems for clients and co-workers in person, via telephone, or remotely. Assistance shall include installation, system configuration, network interaction, feature usage, enhancement needs, and system behavior. Also responsible for performing second-level support, including assisting in researching, troubleshooting, and resolving complex customer issues; Training on unfamiliar aspects of the software; Assisting in dealing with upset customers by joining the call or taking responsibility of the customer.What you will do
Qualifications
Soft Skills
Language Skills
* Must have strong communication and customer service skills. Need to be able to communicate effectively, both verbally and written, while assisting customers over the phone, email or in person.
* Ability to interact at a high level of professionalism.
Computer Skills
* Familiar with all MiTek proprietary software including, but not limited to, MiTek Wrightsoft applications.
* Knowledge and experience with Microsoft Windows Operating Systems, Terminal Server/Citrix environments, various networking environments or AutoCAD a plus.Additional Requirements
Physical Demands
This role is performed in an office environment where a computer, telephone and other office equipment are used as needed to perform the duties of the role.
MiTek is an E-Verify and Drug and Tobacco-Free Workplace.
We are an equal opportunity employer; and all qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, ethnicity, physical or mental disability, sex (including pregnancy, sexual orientation, gender identity or expression, or transgender status), age (40 and over), genetic information (including family medical history), veteran status, or any other protected characteristic.
For accommodation to assist with completing this application, please contact Human Resources at 1 314-434-1200.
MiTek is an E-Verify and Drug and Tobacco-Free Workplace. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.Full Time
Hardware & Office Equipment
$75k-93k (estimate)
04/23/2024
06/22/2024
miteksystems.com
SAN DIEGO, CA
200 - 500
2002
Public
SCIPIO CARNECCHIA
$50M - $200M
Hardware & Office Equipment
Mitek offers digital identity verification and mobile remote deposit capture services for travel and finance sectors.
The job skills required for Technical Support Rep include Technical Support, Troubleshooting, Customer Service, Installation, Networking, Operating System, etc. Having related job skills and expertise will give you an advantage when applying to be a Technical Support Rep. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Technical Support Rep. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Technical Support Rep positions, which can be used as a reference in future career path planning. As a Technical Support Rep, it can be promoted into senior positions as a Technical Support Analyst III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Technical Support Rep. You can explore the career advancement for a Technical Support Rep below and select your interested title to get hiring information.