Job Description

CUSTOMER SERVICE REPRESENTATIVE , Facilities-Customer Service Center, to provide administrative support and coordination to the Facilities’ Customer Service Center.

Will provide day-to-day operational services, ensure timely and accurate maintenance of the work tracking system, and provide a high level of support and satisfaction for customers.

• Primary responsibilities include responding to customer inquiries and requests; maintaining computerized data reporting systems;
• monitoring, coordinating, and reporting on multidivisional work; providing work status reports to internal and external customers;

Job Requirements

• REQUIRED : high school diploma or its equivalent; at least three years’ experience in a customer service or facilities operations environment;
• ability to interact effectively with others; initiative, demonstrated sense of urgency and ability and willingness to develop an understanding of the division’s goals in order to successfully complete tasks;
• ability to multitask and prioritize work and meet changing deadlines; excellent organizational, problem-solving, interpersonal, and customer service skills;

ability to handle situations diplomatically; above-average computer skills, proficiency with all Microsoft Office programs, and willingness and ability to learn other programs.

PREFERRED : post-secondary education and knowledge of SAP.

Last updated : 2024-05-12