We’re currently seeking an IT Support Tech to join our team!The Information Technology (IT) Support Tech, located at Headquarters near downtown Tucson, is responsible for assisting with the technology, maintenance, networking, security, and overall IT stability of the organization. We are looking for a highly motivated individual who will build rapport with customers, solve problems, and enjoy learning in a dynamic environment What you will do:Provide world-class technical support for our Tucson Headquarters and remote staffResolve desktop, laptop and application issues submitted via service deskBuild and configure systems, set up email, install softwareWork independently, taking ownership of issues and escalating when neededMonitor data backups and system alerts/logs Create documentation and user guides Up to 25% travel is requiredPerforms onsite installation of IT equipment (desktop, routers, kiosks, IT Cabinets, etc)Provides onsite and remote technical support to all storesContributes to ongoing efforts to improve policies and proceduresCompletes projects assigned, including but not limited to in house equipment setup, site requests, writing of product documentation, and testing of equipment. Performs other duties as assignedHow will you shine:A desire to learnExcellent customer service and organizational skillsExcellent written and verbal communications skillsProficiency with Microsoft Office applicationsAbility to multi-taskAbility to support diverse networksAvailable to work on-call hours including before/after business hours & weekendsWillingness to drive and or fly to any Mister locationWillingness to frequently travel with overnight staysAbility to adjust to a quickly changing travel scheduleAbility to stand for long periods of time