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· Troubleshoot and replace laptop, PC, and mobile devices

· Perform hardware upgrades, hardware disposal, loaner program, asset inventory, software inventory, remote imaging, new hire setup, termination, relocation, remote and automated updates, and remote support

· Set up, maintain, and troubleshoot Apple iPad tablets and iPhones

· Participate in IT Support queue which will result in assigning and prioritizing open issues

· Log, prioritize, assign, and troubleshoot all calls, voicemails, emails, trouble tickets and walk-up requests reporting technical problems When appropriate, determine appropriate group for escalation

· Troubleshoot issues as 1st, 2nd and 3rd level support for desktop and enterprise applications, local/networking printing, e-mail, connectivity, remote access, and hardware issues

· Perform desktop computer, laptop, and mobile device updates

· Build\deploy\image new workstations (desktops & laptops)

· Set up and configure printers, scanners, and other peripherals

· Working knowledge of current communications devices and protocols, server, and desktop technologies