Like a Maitre D, but also not.

Mission is looking for a consistent and full time host at our [practically revolving] front door. This role would go beyond the typical hosting responsibilities of carrying menus and seating guests--the ideal candidate would be a hospitable presence throughout the dining room, ensuring a seamless experience from the moment they arrive, to the moment we see them off.

This is a daytime position, Tuesday-Saturday, and about 30-35 hours per week. Lunches involve more responsibilities related to setting up the restaurant, cleaning/organizing, handling take out orders/delivery drivers, and light support to the service staff on the floor. This is in tandem with the typical hosting responsibilities of greeting/seating guests, answering phones, and coordinating with the service staff and management.

Fair warning: Mission is a very busy restaurant. You will have to navigate a crowded room, talk to strangers, and answer a land line telephone. This job is about charm, hospitality, diffusion, leg sweeps, dance moves, and critical thinking. If you can manage all that with a smile on your face, drop that resume!

Responsibilities

• Act as a liaison between all Front of House departments
• Communicate with servers, bartenders, and managers to ensure a smooth flow of service
• Demonstrate accuracy when managing a busy door, a book of reservations, walk-ins, and managing a wait list
• Maintain knowledge of general FAQs for all incoming phone calls and queries
• Demonstrate understanding of all menus for take-out/delivery orders
• Assist the wait staff by bussing/setting tables when needed
• Inform restaurant staff about customers’ feedback or requests

Skills

• Experience as a Host, or similar role, in a restaurant/customer service setting
• Provides outstanding hospitality to guests
• Excellent troubleshooting skills and ability to be charismatic under pressure
• Strong communication skills with co-workers and guests through personal, phone, and written interactions
• Physical ability and stamina to stand for 6-8 hours per shift
• Be able to multitask
• Ability to remain calm and professional in a fast-paced work environment

Benefits are available to all full time employees (32 hours a week).

Schedule

We are open Tuesday - Saturday, so to be considered for this role, you should be available to work 4-5 shifts in the MORNING/AFTERNOON during those days. Shifts range from 4-8 hours, starting at 10:00am, and ending around 5:00pm. Friday and Saturday availability is essential.

Pay

Depending on experience, this position pays an hourly rate ranging between $18-$22 per hour.

Job Type: Full-time

Pay: $18.00 - $22.00 per hour

Shift:

• Day shift

Weekly day range:

• Every weekend
• Monday to Friday
• Weekends only

Shift availability:

• Night Shift (Required)

Work Location: In person